The Billing Specialist supports Ecolab divisions by researching, communicating findings and processing Billing Adjustment Requests.
All transactions must be completed in accordance with policy and SOX guidelines. The Billing Specialist often serves as a first point of contact and liaison between the Divisions, the Billing team and other Global Business Services departments to ensure issues are researched and requests are completed in an accurate and timely manner.
Develop detailed and accurate understanding of the billing transactions flowing through EBS
Maintain accurate working knowledge of how to properly complete billing adjustment requests
Review and accurately evaluate requests that are received for what action is needed and determine if according policy the request, requestor and approvals are correct
Recognize, track, report and resolve repetitive issues
Resolve order / invoice & pricing through troubleshooting and communication with appropriate resources
Process billing adjustment requests such that we meet or exceed Service Excellence Goals and expectations
Support division / function projects as needed
Carry out system testing as needed
Adhere to company and departmental policies and procedures
Prepare and maintain Desktop Procedures as needed
Understand importance of and following policy and SOX controls
Demonstrate urgency to resolve issues and escalate as required
Use sound judgment when making decisions and interacting with internal and external customers
Demonstrate an ability to work well in a team or as an individual
Embrace the Ecolab culture
Participate in special projects or lead department projects when called upon
Lead team meetings as scheduled or when requested
React quickly to challenges and ambiguous requests by employing inherent knowledge of Ecolab, our processes and our systems
Demonstrate an active role in continuous improvement by suggesting procedural changes to improve productivity
Maintain a positive, professional demeanor always using appropriate business communications
Act as a partner by building relationships with Division and other department contacts
Be a team player, support your peers, the divisions and the company by upholding our standards but being flexible and supportive when possible and appropriate to do so
Cross train on other tasks and responsibilities when needed
Attend any system, process or skill related classes as offered
Observe other Global Business Services and Division work areas to gain a greater overall perspective on the whole order to cash process
Develop & maintain IDP (Individual development plan)
Basic Qualifications and competencies
Working knowledge of Microsoft Office tools and experience working within ERP’s
Service focused approach to work and ability to partner with internal / external contacts
Strong written and verbal communication skills
Strong attention to detail, experience working with highly detailed tasks
Positive attitude and communication style
History of and demonstrated ability to work well time bound deadline driven environment
Demonstrate data entry speed and accuracy
Preferred Qualifications and competencies
Bachelor’s degree completed or in progress in finance, accounting, business or a related field
1-2 years previous experience in customer service, finance / accounting or other order to cash related field
Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
Previous Ecolab experience
Detailed understanding of the order to cash process life cycle
Working knowledge of any of the following SAP
Working Knowledge basic billing transactions
Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
History of being proactive and solving problems early
Position Details :
Candidate must reside in Buenos Aires
Hours are 8 am to 5 pm
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.