Global Account Coordinator for Tax and Accounting services (Advanced Analyst)
Ernst & Young Global Limited
hace 6 días

Global Delivery Services (GDS) consists of various service delivery centers from which our Client Service and Enablement Services teams operate to deliver strategic support to our EY member firms.

GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver deeply-integrated services that result in efficient and world-class solutions.

Global Compliance and Reporting is anintegrated suit of Tax and Accounting services that EY provides to ourmultinational clients.

GCR offers the ease of managing compliance ®ulatory filings by :

a) Taking care of the complexity ofregulatory affairs across multiple jurisdictions

b) Centrally managing the globalcompliance and reporting activities

c) Controlling the cost of managingcompliance across various countries

Each client is referred to as anengagement and the GCR is responsible for implementing the integrated servicedelivery model and subsequent delivery of services as per the service levelagreements.

Globally, tax and accounts preparation activities are conductedmostly in the local countries and hence requires a wide network of EYprofessionals to work together to deliver to the client expectations.

The GCRprofessional will be with the EY global network to ensure client’s complianceand reporting obligations across the globe are met on time.

Engagement Management aspects :

  • Work withCoordinators to ensure engagements are managed effectively and efficiently
  • Understandinternal and external stakeholders requirements and ensure engagement processesmeet requirements
  • Identifypain areas in the processes and create enablers to overcome process issues
  • Applyproject management concepts to manage engagement delivery
  • Monitorand flag engagement and people issues to engagement leadership
  • Responsiblefor the customer satisfaction scores of the portfolio
  • People aspects :

  • Act as the SPOC for the respective clientfacing teams
  • Developengagement management knowledge of individuals working on your portfolio
  • Conducttrainings on client and engagement management concepts to wider teams
  • Networkwith internal and off-shore teams to create and maintain good relationship
  • Reviewengagement deliverables and coach staff members on best practices
  • Identifytraining gaps for self and team and work with leadership to bridge gaps
  • Service ManagementResponsibility :

  • Proactivemanagement of day-to-day activities including appropriate escalation to respectiveManagers / Sr Managers
  • Monitoringall knowledge transfer meetings including scheduling and review ofagenda / action items
  • Positionto be the first point of contact for local country teams and central teams.Support Managers / Sr Managers with issue resolution
  • Identify theactivities which can be simplified or eliminated by form of RPA.
  • You will need to have :

  • Minimum of3 to 4 years of total work experience
  • Understandingof financial processes of a company
  • Bachelorsor Master’s degree

  • Experiencein working in a multi-cultural and team environment
  • Haveexcellent interpersonal and communication skills - both written and oral inEnglish, Spanish and Portuguese. An added advantage if proficient in otherLATAM or European languages however not a must
  • Demonstrated team management and coachingcapabilities
  • Demonstrate strong organizational skills andstructured thinking abilities
  • Demonstrate strong analytical and projectmanagement skills
  • Demonstrate an eye for detail
  • Ability to work in ambiguous situations
  • Expert in Word / PowerPoint / Excel - workingknowledge of MS office
  • Shift : Monday to Friday 9-6PM

    Location : Microcentro

    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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