Account Delivery Manager
DXC Technology
hace 5 días

Job Description : DXC Technology (DXC : NYSE) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

With decades of driving innovation, the world’s largest companies trust DXC to deploy the enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences.

Learn more about the DXC story and our focus on people, customers and operational execution at The Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in- scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.

The ADM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.

Responsibilities : Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.

Contact for operational & tactical issues representing delivery of all services (all functions) to the customer : manages performance metrics, reporting, escalation & communication.

Ensures performance goals are met for all in scope services across all towers : identifying & analyzing gaps & implementing corrective action plans.

Acts as a team or project leader for small and medium AST / delivery teams by providing managerial and technical direction.

Education and Experience Required : 1 -3 years relevant industry experience. ITIL / ITSM knowledge. Knowledge and Skills : Ability to build & manage strong customer relationship.

Ability to prepare clear, concise and persuasive communications for multiple audiences, including effective writing, presentation skills, listening actively and projecting a trustable image.

Ability to understand & analyze an issue or problem to implement a corrective action plan. Applies appropriate technical knowledge and methods to resolve business issues.

Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support.

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