Implementation Manager
Worldpay
Buenos Aires
hace 5 días

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers.

Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries.

It's the perfect place for exceptional people to take their careers to the next level.

The Opportunity

Part of Worldpay's success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement.

Once we gain a new customer, our teams have to work together seamlessly in order to deliver stellar service that gets our clients up and running as quickly as possible.

This role will be a named technical expert working directly with the commercial teams during the sales engagement (for new and existing customers) to assist with sales of Worldpay products, to on-board and train new Customers to ensure optimal set up, to support integration and roll out of existing Worldpay products and geographies to customers and to provide consultancy and project management services to customers to maximise time to revenue.

World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change.

We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues.

We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king.

So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

  • Develop and implement appropriate integration approach with support from BDMs / RMs for merchants
  • Designing set-up that optimises merchant business performance
  • Developing an appropriate implementation plan for on-boarding and testing
  • Implementing set-up while reducing risk of configuration errors
  • Support merchants during implementation, on-boarding and induction to drive merchant advocacy and reduce risk.
  • Implementation management (e.g. completion of on-boarding documentation), including internal upward communication
  • Creating highly customised Welcome Pack
  • Planning and conducting training on product functionality during merchant induction including customisation of materials and on-site visits if necessary
  • Recommending best approach to support merchant during first events, providing technical support and updates during go-live and initial month following go-live
  • Planning and tracking account activity in Salesforce
  • Ensuring smooth seamless hand-off to Corporate Support
  • Complete internal set up documentation for new Customers
  • Complete post implementation care calls
  • Support development of sales opportunities with prospects and existing customers about existing solution
  • Proactively engaging Customers in pre-sales technical dialogue (e.g. proposed integration approach), planning and running meetings and developing presentation material
  • Develop full breadth of knowledge on all WorldPay platforms and products
  • Make 'time to live' as short as possible, minimising implementation time
  • Undertake Customer presentations, evaluation of their requirements
  • Contribute to tender responses for new and renegotiated business
  • Planning and tracking account activity in Salesforce
  • Production of accurate and complete business process and functional requirements documentation that receives the buy-in of the business community and is consistent with project terms of reference
  • Advise on user acceptance test strategy and provision of detailed scenarios constructive contributions to project team in terms of skills and knowledge sharing, and problem resolution
  • Quality and timely reporting back to project manager of progress, exceptions, and project risks and issues
  • Support handoff between the pre and post sales service ensuring the customer is "live" within agreed timescales improving the time to revenue
  • Ensure merchant solutions comply to internal and Card Scheme standards (e.g PCI DSS) to minimise risks and maximise merchant service income,
  • Be the internal point of referral and undertake team training as required, to increase personal knowledge across full product offering
  • Deliver optimisation workshops to enhance merchant experience
  • Minimum Qualifications :

  • Highly organised with a good appreciation of project management skills
  • Able to engage and influence people at all levels
  • Able to build understanding and trust with internal and external colleagues
  • Clear and positive communication both written and verbal
  • Customer orientated thinker
  • Able to identify and systematically identify solutions
  • Self motivated and results driven
  • Robust and success track record of handling difficult conversations
  • Orientated to excellent service deliver
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