Specialist, Sales Operations
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.
We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders.
A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes from planning and prioritization to pricing and margin strategies, sales automation, reporting and more.
Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Provides pre-sales and / or post-sales operational support. Manages order fulfillment. Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
Liaises between the customer / partner and sales organization. Focuses on delivering a positive customer or partner experience.
Facilitates product and sales information flow. Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management.
May serve as primary interfaces with other internal functions, based on BU and / or regional requirements. May be responsible for influencing sales behavior and capabilities.
Coordinates communications and information dissemination with sales force and cross-functional organizations Facilitates getting orders out the door registering deals or partner on-boarding and portal support
Job Family : Sales-Operations Sales Sales-Operations-Job-Family-Group Job ID : R052668