1. Service strategy
Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-
extensions, upgrades and retrofits; end of life services, replacements, etc.).
Focuses on one ABB approach in delivering Service.
Investigates customer needs through professional consulting. Provides technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions.
Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
5. Documentation and reports
Prepares all required technical documents and reports for project contracts to be signed by the customer representative.
Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed.
6. Operational excellence
Participates in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization / management.
7. Technical resources coordination
Provides technical specialist support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs.
Supervises project teams and contractors at work site and monitors performance.
8. Health, safety and integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.