You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.
As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.
And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Find your place in service on #TeamAmex.
How will you make an impact in this role?
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty.
American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries.
Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
American Express invites you to share your resume so you can be considered for future opportunities in the Customer Fulfillment Network!
Main Responsibilities :
Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential.
Because here in AMEX, being yourself matters.
Hiring Leader, service
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.