You will build trusted relationships among users, including leadership, and will act as a trusted advisor and go-to person for day to day IT support cases.
In this role you will communicate and share our firm's available IT solutions. You will be part of the team that is the local face of IT in the office, and brings confidence to users through personal knowledge of processes and connections to other support groups.
You will ensure a consistent and seamless IT experience in the office by following standard processes.You will participate in Technology & Digital (T&D) pilots and projects, preparing and delivering presentations and trainings.
You will address technical and process needs, providing recommendations and guidance on challenges. Additionally, you will manage local requests as well coordinate and deliver events on all IT-related matters, including connectivity, audio, video and support.
You will map behaviors, seeking to build partnerships with functional teams via ad hoc interactions.Your goal will be to ensure the success of the end to end customer journey of users in IT related needs and you'll establish yourself as a trusted partner.
You'll maintain the key success metrics associated with IT service delivery in the office and you'll assess daily issues that arise and assign priority based on information gathered.
Furthermore, you'll build and maintain relationships with other support groups to solve issues and launch new ideas. You'll have the opportunity to be a role model, supporting the development of team members.
You will proactively participate in technology pilots and projects to ensure success for the business. You'll actively participate in training sessions to keep up to date on new technology and have a basic understanding of the key benefits for colleagues.
You'll deliver new IT solutions to users in local offices, engage in special IT projects and ensure the proper use of firm resources.
Lastly, you'll build awareness of tools available to colleagues that can help support their daily work.Page Group Argentina is acting as an Employment Agency in relation to this vacancy.