IT Service Delivery Analyst
Greenlee Textron Inc
Buenos Aires, Argentina
hace 2 días

This is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities :

  • Support the IT and Telecommunications Infrastructure for the specified Area / site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
  • Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
  • Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.
  • Specific Responsibilities

    Planning & Administration

  • Provide information and assist IT Service Delivery Supervisor when requested
  • Follow and enforce Emerson policies regarding IT management, security, standards and procedures
  • Assists users with business proposal generation, regarding our standards and policies
  • IT Infrastructure & Support :

  • Always ensure optimum support for end-users within agreed service levels
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
  • Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
  • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
  • Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
  • Support and maintain the IT Infrastructure audit compliance
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for : server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Uses the helpdesk as the central point for all IT issues and service requests
  • Communication :

  • Establish good working relationship with users and other sources of support and assistance
  • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
  • Requirements : Education :

    Education :

  • College / University degree in a related field or experience may be considered in lieu of formal education
  • Experience :

  • 0-3 years’ experience within a general IT environment
  • Skills / Knowhow :

  • Uses basic understanding of the IT Field : VMware ESXi / VCenter knowledge Windows Server 2008 / 2012 / 2016 Cisco networking knowledge CITRIX;
  • MS Remote Access Active Directory, GPO & policy design and support Security & Compliance tools (e.g. Ivanti / LanDesk, WSUS, Symantec, FireEye) IP networking administration and services including DNS, DHCP

  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill in : Microsoft Windows Operating Systems 7 - 10 Language : English
  • Performs without assistance for : Spanish Language
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