Job Summary : The AM&C Engineer drives the orderly, high level of quality service management activities supporting Analytics, Management & Control within Global Network Services.
The role is the execution point for its service in Global Network Services, inclusive of advancing the technology roadmap, delivery of automation services for the group, compiling regular projections against plan and generally fulfilling the objectives of the department’s plans.
The role supports the operational readiness and automation efficiencies of the business unit by reviewing the overall adherence to and determines measurement of required service mandates such as the agreed Service Level Agreements (SLA) for automation services.
The role additionally coordinates automation initiatives for the team aligned to the specifications of the AM&C directives.
The role escalates operational variances to plan as well as noted disparity between the group’s objectives, SLA mandates and other obligations, whether internal or external.
The role supports the design, building and enhancement of a DevOps framework for service delivery by working with the unit’s senior leadership to understand the intended outcomes and benefits of, Analytics, Automation and Orchestration initiatives and coordinates and compiles business requirements with others in Information Technology (IT) such as architects, technology engineers, specialists, and external service providers.
The role executes scripting of system commands against the implementation of Requests For Change (RFCs) as well as a formal roadmap’ to capture long term goals and aligned timelines for select automation & orchestration activities to support the orderly transition to the next generation of functionality or the operational readiness of the current processes and services.
To maintain an ongoing review as to plan, the role supports quarterly business reviews (QBR) and, as needed, monthly business reviews (MBR) with technology vendors, business sponsors, and IT partners.
The role supports audit, regulatory and governance activities of the team and performs reporting of the group’s measures in maintaining adherence to EY and IT directives for compliance and risk management.
The role supports select staffing activities such as the maintenance and upkeep of scripts, automations and programs based on the AM&C strategy.
The role possesses a strong advanced understanding of the underlying technologies within IT and in particular for Global Network Services, provides information through formal metrics analytics and other aspects of knowledge sharing that is produced by and for IT teams.
The role is an individual contributor and is generally guided by the Global Lead of Automation, Management & Control Services.
What are you going to do?
Network Services business.
Identifies the appropriate maintenance and monitoring of an agreed project’s time line, agreed deliverables and other requirements to support the department and its objectives.
Drives the inventory of all costing against the annual budget such as the aligned cost drivers or cost of services to consumption drivers and other financials for escalation or adjustment.
Oversees the identification of noted patterns in audit findings and variances to mandate compliance to recognize trends, identify efforts to streamline, strengthen and automate processes and / or procedures.
oNetwork and Security change automation framework
oRouting, switching, load balancing and related technologies
oReporting applications such as Tableau & Spotfire
oWAN load, latency and loss measurement
oApp-centric performance portals
oIn-cloud flow analytics
oWiFi & mobile diagnostics
oTelemetry & instrumentation
oFirewall policy orchestration
oBig data storage & analytics
oData storytelling and visualization
oMachine learning and Artificial Intelligence
What do we need from you?
Utilizes knowledge of aligned services to make role appropriate decisions and determine effective ways to address service and capacity issues and to monitor and maintain appropriate project and financial plan oversight and business reporting.
The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current directives and recommend viable solutions that are both effective and supporting the value to the business.
oBe highly skilled in the key role functions above, at a scripting, programming and release management level.
oUnderstand separation of duties in the ITIL model and demonstrate Service Operations skillsets for performing L3 & L4 management
oBe able to work independently and carry out both innovation in and right-sourcing of automation activities.
oHave experience managing distributed teams in multiple timezones and cultures.
oBe proficient at project, team, service and vendor management
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
Conducts self with dedication to the mission and puts client delivery and satisfaction before own priorities. Provides mentoring to junior team members and extends self to colleague’s networks as appropriate.
Recommends or identifies the appropriate services and solutions as part of knowledge sharing and platform and services positioning.
Resolves team conflicts across the business with a proven ability to implement & communicate difficult decisions as well as provide individual, assigned team and peer mentoring as appropriate.
Able to exhibit a progression of increasingly complex job responsibilities during the period inclusive of people, project and service management skills and service remediation techniques and planning.
Additionally may require familiarity or experience in :
Shift : Monday to Friday 9-6PM
Location : Microcentro
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.