CFR Team Lead - Platt Collections
S&P Global Ratings
Ciudad Autonoma de Buenos Aires, AR
hace 5 días

The team : The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service

The Impact : This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.

What’s in it for you : With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle.

One will be responsible for managing collections team with a focus on Russian collections, along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.

Responsibilities :

  • Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.
  • Ensuring adherence to policies and procedures related to payment, cancellation and suspension / termination of customer services
  • Track and manage customer complaints and escalations
  • Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective
  • Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
  • Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team
  • Execution of special projects concerning collections as required
  • Monitor performance metrics to ensure collectors are meeting agreed targets
  • Establishes quality control standards and maintains and enforces them over time
  • Tracks the rate of success of the entire process and continues to make adjustment when necessary
  • Perform regular audits of accounts in the portfolio
  • Responsible for hiring of Senior Collector and Associate Collectors
  • What We are Looking For :

  • Excellent verbal and written English communication
  • 3-5 years of experience in collections, accounts receivable or related area
  • Must be able to manage employees ethically and fairly while still being firm and enforcing company rules
  • Excellent training skill
  • Excellent interpersonal, motivational and leadership skills
  • Excellent problem solving skill
  • Must have strong problem solving and decision making skills
  • Must have good critical thinking skills and exercise sound judgement
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Advanced knowledge of MS Office Suite including Excel
  • Knowledge of Akritiv or other collections strategy systems a plus
  • Working hours from 7 am to 4 pm from Monday to Friday
  • Only English CV will be taken into consideration- Recruiting Process will be in English

    At S&P Global, we don’t give you intelligence we give you essential intelligence. The essential intelligence you need to make decisions with conviction.

    We’re the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets.

    Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts.

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