Service Coordinator
Lenovo
Buenos Aires, Capital Federal, Argentina
hace 4 días

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big huge.We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting.

And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions not just the select few experience our version of a smarter future. The one thing that’s missing? Well you...

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager to deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines : Client Experience

  • Interact with clients
  • Facilitate an answer to any queries associated with their aligned contract(s)
  • Be on top of any issues within their customer environment
  • Demonstrate an obsession to maximize client satisfaction levels Order Management
  • Processing orders for new devices, and re- deploying existing devices
  • Support the device forecasting process
  • Order Management Order to Install process
  • Oversee configuration of Desktop, Laptop and Tablet devices
  • Monitor and manage the inventory levels
  • Utilize Order Management tools Account Management
  • Manage the service lifecycle of deployed devices
  • Manage incidents and requests from clients
  • Facilitate a resolution to any technical escalations
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Persistent, detail oriented, able to multitask
  • Must have a good attitude towards learning, and implementing change
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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