L1 Desktop Support Technician - English require - Argentina
Excis Ltd
Vicente Lopez Partido, Olivos
hace 5 días

Job Description

  • Candidate should be base in Buenos Aires, Argentina
  • English require.
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing job reports and ordering supplies.
  • Minimum 2-3yrs hands on experience as deskside / Onsite support / local IT engineer
  • Strong Microsoft Operating System installation(Windows 7 / Windows 10) and troubleshooting skills
  • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments / Devices
  • Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Good knowledge on support IOS, Andriod devices
  • Knowledge in windows Image build process and SCCM deployments.
  • Basic understanding of Audio / Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues.
  • Handheld Blackberry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills
  • Requirements

  • Bachelor’s degree in Computer Science or Information Technology.
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.
  • Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required.
  • Excellent trouble-shooting skills.

  • Must Have experience in Providing smart hands support for Network Equipment
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