Client Services Associate, Markets & Deals
S&P Global
Buenos Aires, Argentina
hace 1 día

Client Services Associate, Markets & Deals (S&P Global Market Intelligence)

The Role : Client Services Associate, Markets & Deals

Grade (relevant for internal applicants only) : 7

The Location : Buenos Aires

Shift : Regular daily office working hours with flexibility.

Shift : 9AM EST time 6 PM EST, Monday to Friday with flexibility

The Team : The Markets & Deals team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients regarding pricing, credit ratings, institutional ownership along with capital and M&A transactions.

Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

Associate, M&D Client Services will be responsible for providing support to MI users for market data i.e. equity pricing, estimates, key developments and events, filings transactions, officers, estimates etc.

You will be expected to have a strong understanding of the everyday workflow of clients to be able to help them utilize our products more effectively.

You will also be a major stakeholder in all the key processes of the team and will be responsible for onboarding / training, performance, reporting and cultivating a culture of high performance.

The Impact : As the Associate of the M&D Client Services, along with providing client support, you will be expected to serve as an enabler for the rest of the team so they could provide best-in-class client support and partner up with the users in their key projects and queries where MI platform can be leveraged.

Using this experience, you’ll be conducting diagnostic product webcasts, proactive client outreaches and other similar projects aimed to increase user stickiness and eventually leading to high retention rates.

What’s in it for you :

  • Sharpen social skills while interacting with industry leaders.
  • Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & Universities located across the world.
  • Learn technical expertise like MS Excel and SQL.
  • Be part of a company that is a results-focused meritocracy. We set high standards and value accountability.
  • We seek to identify and reward outstanding performance with growth
  • opportunities.
  • Responsibilities :

  • You will provide client support via phone, email and other mediums.
  • You would make suggestions in regard to product usability, presentation, and data quality.
  • You will work with clients and internal colleagues to help build customized, data-intensive Excel models
  • You will work with Senior Associates on projects which improve and develop subject matter expertise
  • What We’re Looking For :

    Basic Qualifications :

  • Minimum of a Bachelor's / College degree in Economics, Finance, or related field
  • Bilingual English command
  • Intermediate / Advanced excel knowledge
  • Knowledgeable in finance, capital markets and global economy
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to multitask effectively
  • Team-player mentality with tight-knit teamwork skills
  • Flexible to changes in a rapidly growing environment
  • S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    Equal Opportunity Employer :

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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