Automation Developing and implementation of automation opportunities across the application and infrastructure environment
Monitoring - drive monitoring operations and integrate into JPMC toolsets for alerting
Work closely with Technology Operations and Application Management teams to improve thresholds and alerting of critical flows.
Assist with Root Cause Analysis (RCA). Identify monitoring gaps and implement solutions, by leveraging the best monitoring tool(s) to address the specific gap.
Application Optimization - Refine application specific alerting to pro-actively alert on predictive indicators for performance issues.
Resiliency Partner with Operate Teams, AD and PM teams to identify single points of failure which should be monitored with a heightened sensitivity and proactively Auto-ticket on issues which could turn customer impacting if not resolved.
Delivery participate in architectural design reviews to ensure Production monitoring considerations are understood and have equal priority in stories and definition of done.
Required skills :
5+ years of Production Application Support Management work experience throughout the entire project lifecycle.
Strong understanding of scripting / programming industry practices, to automate any repeatable tasks and provide alerting and torubleshooting code to detect issues within the application.
Expert communication skills, both verbal and written, with the ability to clearly convey technical information while leading large conference calls.
Strong interpersonal skill that foster collaboration while being able to leverage social skills to influence the conversation direction.
Advanced technical experience with an advanced understanding of industry standards. Ability to leverage broad depth of knowledge steer planning and design conversations.
Domain expert in HP Nonstop, Application and Infrastructure logs.
Production experience with TACL, Python and Shell scripting, proficient with the use of regex. Windows Active Directory, Windows, LDAP security setup is a plus.
Proven experience in Problem Management, Change Management best practices, Service Account Management
Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment
Prior experience on Prognosis, and other log monitoring tools such as Splunk with an analytical mindset to drive identification of patterns / trends which would predict problematic situations would be a plus.
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously.
Banking and / or financial services industry experience would be a plus
Tech skills : Windows Server Administration, SSIS / SSRS, , python scripting, networks (DNS, firewalls, MPLS, VPN etc..), Prognosis, Splunk and emerging technologies with data analytics for event correlation.
About the bank
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE : JPM), a leading global financial services firm with assets of $2.
3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Merchant Services is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.