Customer Success Manager ( Post- Sales )
Michael Page
Ciudad Autónoma de Buenos Aires, Argentina
hace 4 días

Descripción de la oferta

  • Deliver tailored engagements (e.g. enterprise workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy;
  • Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption;
  • Interpret and take action on usage information focusing on "at risk" customers to mitigate cancellations and identify value optimization opportunities;
  • Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences;
  • Provide transparency to the customer and act a 'quarterback' to ensure Refinitiv delivers on sales commitments;
  • Shepherd customers to support channels available as part of the value Refinitiv provides;
  • Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers;
  • Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
  • Page Group Argentina is acting as an Employment Agency in relation to this vacancy.

    Perfil buscado (Hombre / Mujer)

  • Drive desktop sales from existing and new customers;
  • Target 80% customer site time;
  • Increase customer satisfaction at the desktop;
  • Financial Market Understanding including : a) basic market understanding b) knowledge of relevant market (Trading, Investment and Advisory) c) strong understanding of customers' business model;
  • Selling Skills (identify, develop, & articulate proposition / consultative selling);
  • Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor, tech / data apps;
  • Strong customer service skills
  • Others : Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan;
  • ability to use MIS systems;
  • College / university degree or relevant work experience equivalent required Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc);
  • Travel as needed.
  • Qué Ofrecemos

    Excellent hiring conditions.

    Customer Success Manager De : correo electrónico

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