Senior Director Planning & Optimization, CLS, EMEA
Buenos Aires Marriott
Buenos Aires, AR
hace 2 días

JOB SUMMARY The Sr Director CLS Planning & Optimization, EMEA is a key member of the Continent Strategy, Planning and Optimization team with a specific responsibility for the Continent Lodging Services (CLS) Leadership Team and Chief CLS Officer.

  • The Sr Director provides thought leadership and support to the Chief CLS Officer and CLS Leadership. The role’s primarily responsibility is to drive planning, deployment and optimization through development of strategic roadmaps;
  • market and competitor research, benchmark and analysis; oversight and project management efforts of complex cross-discipline CLS programs;
  • and development and execution of strategic communications. This position will engage with EMEA CLS Leadership teams to identify, plan and locally execute on Guest Experience, F&B, Pre-Opening, Procurement and IT project initiatives that enable successful delivery against the strategic priorities of Marriott International, the EMEA Continent and CLS organization.

    Success in this role requires strong strategic thinking skills, strong team management, good collaboration and a proven ability to manage multiple projects at the same time.

    This position manages resources that support EMEA CLS Planning, Deployment and Optimization efforts. The Sr Director works closely with VP Planning, Strategy and Optimization to continue to review areas of continent priorities and application to the EMEA CLS organization.

  • The CLS EMEA Planning & Optimization team works primarily on projects in the following areas : Deployment & Optimization : provides oversight of resources in F&B, Guest Experience, Procurement and IT, to drive successful deployment of projects through Project Management and Change Management guidance;
  • Continent Executive Reporting (QBRs, Performance Reviews); Competitor and Market analysis, research and benchmarking; localization planning and innovation through New Products & Services Analysis.

    Consistent pull-through of enterprise-wide CLS strategies within the EMEA Continent : supports CLS Leadership with project management of CLS cross-discipline EMEA and HQ initiatives, to drive results through effective planning and collaboration between CLS and the wider EMEA stakeholders (eg.

    Midscale and All-Inclusive, Workforce Innovation) Communications + Change Management : manages and provides strategic support for internal communications including the CCLSO Associate Messages (mid-year, year-end) and LinkedIn profile activation, townhalls, offsites, meetings, webinars and conferences, and contributes to drive engagement within CLS Organization.

  • CLS Roadmaps / CCLSO Vision for EMEA CLS Organization : ensures CLS team operates smoothly against the EMEA CCLSO vision and priorities through project, strategy leadership and execution;
  • and provides key processes + tools + resources that support the EMEA CLS functions (communication platforms, MBOs / BSC process).

    Supports with other Specific Priorities at the request and direction of the CCLSO. CANDIDATE PROFILE Education and Experience 4-year degree from an accredited university in Business Administration, or related major Excellent Strategic planning skills Excellent Project Management skills Expert facilitation skills Excellent writing skills Excellent interpersonal skills Excellent mentoring skills Ability to lead strategic process discussions.

    CORE WORK ACTIVITIES Lead high-profile enterprise-wide projects, in all four primary areas of focus. Strategic Project Leadership Gain alignment among functional stakeholders, senior management, property team, owner community Negotiate and influence project direction to achieve results Provide processes and communications that create accountability with project team and drive results Ensure deliverables meet needs, and can be implemented and sustained in the Market Suggest Program Management best practices to key stakeholders Lead change management planning and communications Execute Project Governance to manage issues escalation, project prioritization, etc.

    Management Consulting Identify issues and form hypotheses Formulate and implement recommendations / solutions Ensure the client receives the assistance needed to implement the recommendations / solutions Manage projects and programs Lead and manage project teams Project Management Manage enterprise-wide projects and deliver results of the projects Triage issues by providing the transparency leadership needs to successfully manage problems and make informed decisions Identify and lead cross-functional teams to execute new Brand and other Lodging initiatives / projects Serve as the primary point of contact for enterprise-wide initiatives Accountable for PMO deliverables including cost and schedule by ensuring that project teams understand and execute their responsibilities effectively and efficiently Tracking & Measurement Monitor success of initiatives / projects and existing programs / products / services Analyze and monitor all Lodging Operations and Global Brand Management initiatives to provide data points for initiative prioritization and resource allocation Establish and implement a measurement process to gauge success of projects Generic Expected Contributions Leveraging knowledge and experience in area of expertise : identifies and implements improvements to business processes.

    evaluates alternatives and makes judgments on a full range of business issues. provides ongoing advice and guidance to the business concerning issues related to area of specialty.

    Manages teams, processes and / or projects that have a broader function and / or discipline impact. Generally influences work of cross-functional or extended teams.

    Assists senior management in achieving business results by : contributing to the development of long-term function and / or discipline strategy.

    sharing relevant information to help others understand and support business objectives. achieving results against budget within scope of responsibility.

    building relationships across the organization to align own technical area with broader organization direction and facilitate own function and discipline goals.

    contributing on a regular basis to operating efficiencies by recommending new and creative business management techniques.

    removing barriers to achieve greater performance. Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.

    Performs other duties as appropriate. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

    Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change - Initiates and / or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace;
  • serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results;
  • ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

    Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

    Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives;
  • initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

    Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer / stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives;
  • utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included;
  • explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and / or discipline leaders (e.

  • g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries;
  • performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

    Generating Talent and Organizational Capability Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job / role responsibilities more effectively.

    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and / or support the goals of an organizational unit.

  • Learning and Applying Professional Expertise Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities;
  • uses newly gained knowledge and skill on the job and learns through their application. Technical Acumen Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.

  • Change Management-Creates and executes a strategy or plan to transition a group or company from a current state to a future desired state in accordance with company processes and standards;
  • change management plans and interventions can focus at the individual or organizational level and includes communication and performance support activities.

    Project Change Management-The ability to establish and guide execution of a plan to successfully navigate a group through change, this includes appropriately communicating information to stakeholders.

    Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, buy in, and action.

    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.

    g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents.

    Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer.

    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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