The Applications Engineer, Finance Solutions will be responsible for the support, management and enhancementof a portfolio of application products that support the daily operations focusing on maximising the value of theportfolio, and achieving the right balance and mix of products.
Provide technical and functional support to the business, acting as an escalation point to resolve urgent and / or complex issues for all applications in the Finance portfolio.
Take ownership for incidents or problems assigned and see these through to completion on a timely basis.
Monitor performance of Finance applications, ensuring continuous improvement, responsiveness, accountability, and seamless effective service for the business through analysis of the incidents;
understand patterns with the aim of improving the product, delivery methodology and overall organization.
Assist the Portfolio Manager with analysis of Finance applications / solutions and project related tasks.
Assist with the development of standardisation and rationalisation plans and ensuring the Finance products meet the changing needs of the business through the lifecycle of the product.
Assist with the proactive maintenance of current Finance systems by planning and adopting upgrades in a timely manner, and determine the impact on existing operations by consulting with other IT teams.
In alignment with Firm priorities, participate in projects for enhancements and changes necessary to meet changing business requirements for Finance products.
Assist with the development and maintenance of all relevant Finance systems, CI, CMDB and 1st / 2nd line documentation;
assist in providing the relevant training to Service Desk and On-site Teams.
Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio.
Maintain existing relationships with technology vendors within the Finance Solutions portfolio.
Contribute to team effort through communication, cooperation and coordination with other IT teams including :
Packaging teams on application deployment.
Security team to certify the solutions / products meet our security requirements.
Technical Change Team for submissions of RFC's via the ITSM processProgram Management Office (PMO) team for projects related to Finance Solutions.
Understand how the business use the Finance applications in the portfolio, monitoring licensing numbers and ensure they are being used efficiently.
Implementation and on-going maintenance of effective system governance, compliance, and business continuity procedures for managed products in accordance with ISMS Policies.