The Site Operations Associate is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction.
This position is responsible for the data interpretation and implementation of Clinical Trail contracts with CRO’s, clinical sites, and investigators.
This includes control and oversight of the master site list, set-up of site payee details, payment terms, budget, and amendment of site records;
upon receipt of applicable documentation. Responsible for site communication throughout the lifecycle of a project and ensuring all submitted pass through payments have been made accurately and timely.
Main Responsibilities :
Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
Identify and communicate opportunities for process improvement to the immediate supervisor
Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with Sponsors.
Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.
Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received including but not limited to the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments.
Set-up initial CTA visit and reimbursable budgets.
Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies
Responsible for ownership, opening, monitoring and resolution of cases and site communications
Ensure support to the clinical trial sites is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and / or phone contact.
Process site contact (payment notification / portal access), Principle Investigator (PI), tax ID, payee, name, address or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.
Responsible for opening, managing and closing site administrative trackers
Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study close out
Responsible for the preparation of project specific status updates, site related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.
Responsible for reporting on Site Solutions specific (site setups, invoices, customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings
Bachelor’s Degree in Finance, Accounting or Business Administration preferred, or equivalent experience
Minimum 1 -2 years of relevant work experience preferred (accounts payable / invoicing experience preferred)
Proficiency English level (mandatory)
Experience with financial business applications preferred
Must be customer focused and have excellent interpersonal, written and oral communication skills
Strong analytical skills and attention to detail
High energy, self-starter with the ability to work in a team environment as well as independently
Able to think independently, and to analyze and solve problems creatively
Strong time management and planning skills