Lenovo Latin America Spanish
Lenovo
Argentina, Capital Federal, CABA
hace 4 días

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big huge.We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting.

And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions not just the select few experience our version of a smarter future. The one thing that’s missing? Well you...

Description and Requirements

Lenovo Latin America Spanish (LAS) Services Business Intelligence Manager will be responsible for oversee and supervise effective support operation to LAS Service Delivery.

Suitable candidate will provide strategic direction, stability; and through leadership, optimize processes, evaluate warranty cost structure and seek potential savings opportunities with service tower owners to improve overall spend.

Position Description : Lenovo Latin America Spanish (LAS) Services Business Intelligence Manager will be responsible for oversee and supervise effective support operation to LAS Service Delivery.

Suitable candidate will provide strategic direction, stability; and through leadership, optimize processes, evaluate warranty cost structure and seek potential savings opportunities with service tower owners to improve overall spend. Job Responsibilities :

  • Lead Service Cost management presentations to Senior Management as well as guarantee delivery of key cost & operational reporting
  • Organize and set-up Warranty cost budget and forecast reviews
  • Supervise key Cost and Service Delivery KPIs that affect directly to overall cost structure
  • Establish monthly BMS with all service owners to review cost and operational trends
  • Guarantee efficient billing validation and payment processes are performed to our warranty support vendors (Authorized Service Providers, Logistics, Customer Engagement Center, etc)
  • Execute enhancements through automation of recurring processes and operational visibility expansion (RPA deployments, Power BI / Qlinkview developments)
  • Support key WW & local BT deployments that enhance operational efficiencies
  • Foster direct report’s career development plan to continue team growth opportunities Minimum Requirements :
  • A Bachelor’s degree in a related field (Finance, Economics, Accounting)
  • At least 5 years of experience in Operations, Finance or Service Delivery roles
  • Proven ability to manage a regional team, with flexibility to change priorities as required by Lenovo’s best interest.
  • Understanding of financial statements, cost recognition Preferred Qualifications :
  • Strong knowledge of operations and support processes, which includes : o knowledge of warranty service process and policies o Knowledge of Big Data applications (i.e. Power BI, Qlik Sense)
  • Proficient English and Spanish
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