The Hampton Inn Sidney, Ohio is searching for an Assistant General Manager. The Assistant General Manager is responsible for supporting management team in all aspects of the operation, including guest and associate satisfaction.
Essential Functions :
Oversees all Human Resource functions of the hotel including thorough record keeping, payroll submission, hiring and orientation, life safety training and documentation, employee documentation and disciplinary actions, policy creation and adherence, systems and processes training,
Oversees daily hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel.
Provides supervision to the entire Hotel staff as well as making policies and developing plans for carrying out work programs.
Disseminates feedback from guest responses, guest satisfaction and service failure measurements and coaches staff accordingly.
Provides professional customer service to internal and external guests.
Works closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and exceptional guest service.
Builds and fosters Front Office Staff by creating an environment that's engaging, where motivated people want to join, learn, do their best, and advance.
Maintains consistent observation of operational and financial performance.
Actively participates in the budget process.
Accurately forecasts for optimal staff and supply levels, maximum flow-through, and an exceptional guest experience.
Regularly acts as Manager on Duty.
Works with Supervisory team to oversee the daily operation of the Housekeeping department
May perform other duties including purchasing, monthly inventory, Accounts Receivable, and scheduling as assigned by management
Physical Requirements :
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position.
Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
Associate may be required to sit or stand for extended periods of time
Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Associate is often required to sit and use his or her hands and fingers, to handle or feel.
Vision abilities required by this job include close vision
Associate must speak and hear.
May be required to lift up to 20 lbs.
Qualifications, Education, Experience, Skills, and Abilities :
At least two years of progressive hotel supervisory experience
Verbal and written English language proficiency is required.
Valid Driver's license for hotel's location
Proficiency with Microsoft Office applications such as Excel and Word
General office equipment and switchboard operation knowledge is expected.
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
Strong interpersonal skills : ability to get along with diverse personalities, tactful and flexible.
Must have excellent supervisory and interpersonal skills.
Well organized with strong analytical and reasoning ability