Manage the implementation of Service Now and migration from current tooling as part of firm-wide programme
Engage with multiple lines of business, technicians and operational colleagues to prepare for migration and represent requirements Partner with core programme work-streams to drive an integrated solution for incident, problem, change and request management
Proactively identify risks, address issues and develop mitigation strategies to ensure progress is not impede, escalating appropriately
Identify, drive and manage scope of delivery whilst balancing quality, best practice, user experience and timescales
Influence key stakeholders, decision makers and colleagues as required to ensure goals are met
Up-hold and champion firm-wide and organizational policies, procedures and standards and cultural changes required for Service Now
Experience of managing large-scale implementations to deadlines in a fast-paced environment
Ability to partner with multiple work-streams and stakeholders and build successful relationships
ITIL knowledge - particularly service transition, operation and continuous improvement with a focus on quality assurance
Experience of incident, problem, change and request tooling (eg ITSM, HPSM, Alacrity within JPM)
Knowledge and experience of implementing Service Now in a similar environment would be beneficial
Ability to identify requirements, analyse and interpret data, determine facts and suggest solutions and innovations
Excellent verbal and written communication skills and ability to executive stakeholders and presentations
A client-focused and team-oriented mind-set with a resilient character and ability to make things happen
Ability to conduct UX journeys and friction point analysis to help drive improvements to user experienceOur Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions.
You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies.
In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.
Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.
We encourage professional growth and career development, and offer competitive benefits and compensation.If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability / Veteran.