About the role
The Electrical Customer Service, Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets.
Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects.
In addition, this role will be required to work or cover at the counter to assist and interact with our customers.
Position Type / Schedule
This role will be onsite based out of the branch location. This is a full-time position, Monday-Friday. 40 hours per week.
Work Location : 816 Cloverdale Ave, Victoria, BC V8X 2S8
What are the Key Accountabilities?
Customer Service Orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
Strong Multi-tasker. This role will require you to juggle through a number of client requests and being able to meet competing timelines.
Collaborative Communicator. Communication is essential for this role both verbally and written with our customers and being able to follow up in a timely manner.
Highly Organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
Comfortable with Technology. This role requires using the phone and computer to follow up on the customer's request and must be able to sit at a desk for 4+ hours per day.
What You’ll Bring To This Role?
High school completion
3+ years of customer service experience
2+ years of electrical / lighting industry experience
Electrical / lighting product knowledge
Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
Basic mathematical skills
Wide range of expertise in the products and services provided by E.B. Horsman & Son
Project coordination experience
Ability to be inclusive, collaborative, and respectful
Our Core Values : Celebrating the Past, Empowering the Future
Teamwork & Collaboration Integrity Commitment Reliability Initiative Continuous Improvement