Customer Reliability Manager
Buenos Aires, Argentina
hace 6 días

Job Description Summary

GE Digital is a leading industrial software company, transforming how our customers solve the toughest challenges by putting industrial data to work.

We bring simplicity, speed, and scale to our customers’ digital transformation with industrial software that delivers breakthrough business outcomes.

We are looking to add a Customer Reliability Manager with field experience, working in a power plant or combined cycle power plant to join the organization.

Do you have experience as a mechanical engineer in a Thermal Power plant and Combined Cycle operation power plant? Bring your expertise to support sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus.

This role impacts the team’s ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives.

High levels of operational judgement are required to achieve outcomes and be successful in this role.

Job Description


Roles and Responsibilities

  • Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
  • Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
  • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
  • Stays informed of industry trends that may inform work.

  • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
  • Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.

    Uses multiple internal and some external sources outside of own function to help arrive at a decision.

  • May lead functional teams or projects with minimal resource requirements, risk, and / or complexity. Communicates difficult concepts and may influence others' options on particular topics.
  • May guide others to consider a different point of view.


  • Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering or other related engineering from an accredited university or college (or high school diploma / GED with at least 15 years of experience in mechanical engineering)
  • Minimum of ten (10) years of experience working in a power plant or combined cycle power plant
  • Strong interpersonal, analytical, organizational, written, and verbal communication skills both in English and Spanish
  • Working knowledge / experience as a mechanical engineer in a Thermal Power Plant
  • Desired Characteristics

  • Subject matter expert (SME) level experience in the operation, maintenance, and reliability engineering of assets, equipment, and process in thermal and combined cycle power plant.
  • Displays strong leadership skills
  • Experience interfacing with business leaders, stakeholders and executives
  • Demonstrated ability to analyze and resolve problems
  • Established project management skills along with demonstrated ability to lead programs / projects.
  • Ability to strategize, document, plan, market and execute programs
  • About GE Digital

    GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

    GE Digital transforms how our customers solve their toughest challenges by putting industrial data to work. Our mission is to bring simplicity, speed, and scale to digital transformation activities, with industrial software that delivers breakthrough business outcomes.

    GE Digital’s product portfolio helps industrial companies in the utility, power generation, oil & gas, aviation, and manufacturing sectors change the way industry works.

    For more information, visit .

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