GMB Agent Support
Cognizant
Buenos Aires, Buenos Aires, Argentina
hace 3 días

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide.

Ranked as Top Employers and as a Great Place to Work for millennials, we offer potential associates opportunities to be part of a very fast-moving company with an innovative entrepreneurial mindset and excellent growth trajectory.

We also promote an inclusive culture where we value different perspectives.

We are currently looking for professionals to work in our GMB Support team. Where it will provide perform sample reviews in order to monitor compliance with customer's requirements.

What do we value?

  • People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.
  • Necessary skills and experience required

  • Excellent written and verbal communication; Excellent customer support and ability to adapt and respond to different types of users;
  • Ability to translate complex ideas into user-friendly instructions; Previous experience in Contact Centers is a must and previous experience in multichannel assistance (phone, email and chat) is a plus.

  • Language Skills : Upper Intermediate / Advanced English
  • Responsibility

  • Ensuring customer satisfaction and providing professional customer support.
  • Dealing with deadlines.
  • Communicating with customers through phone, email and chat.
  • Providing accurate and complete information to customers by using the right tools and methods.
  • Location : Argentina. We are working 100% remotely due to the current health situation due to COVID-19.

    Shift : Full Time. Monday to Friday 4 AM to 1 PM (Argentina Time).

    We offer OSDE for you and your primary family group, a very competitive salary, an annual bonus, and unlimited access to Udemy.

    Additionally, we provide you with all the necessary equipment to work as comfortably as possible from your home while we all take care of our health.

    There are many other benefits that we are going to share during the selection process.

    Join our team!!

    Employee Status : Full Time Employee

    Travel : No

    Job Posting : May 10 2021

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