Vlocity puts the customer first in everything we do - and our Delivery Managers are critical to the success of this approach.
You will engage early with the customer, often during the sales cycle, and help them (and their system integrator partners) shape a plan to deliver the solution that will transform their business.
You’ll use your knowledge of implementation best practices and the Vlocity product set to formulate a plan that will deliver value quickly -
and act as a platform for future innovation - and you’ll stay with the customer as they execute it.
Throughout the program, you’ll act as the customer advocate within Vlocity - reporting progress, identifying, articulating and mitigating risk, and coordinating activities and resources.
You’ll bring a wealth of Vlocity resources and tools to enhance the program team and to ensure customer success.
You’ll have 5+ years’ experience of leading deployment teams, ideally using Agile development techniques, through full project lifecycles
You’ll have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.
Ideally, you will have extensive experience of at least one of our industry sectors - telecommunications, media, insurance, healthcare or public sector.
You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.
You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering an executive presentation.
You’ll have the vision to help us take our company to the next level.
Project Management techniques and methodologies (e.g Agile)
Project Management tools (e.g. JIRA)
A working knowledge of the Salesforce platform and applications
Desired Certifications / Qualifications