Managed Services Vendor Manager - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 1 día

The opportunity

In line with Next Wave, EY manages key 3rd party IT services within the Supplier Ecosystem Services Organization (SES). SES sits within Supply Chain Services which also includes Procurement and Source to Settle Enablement.

SES scope includes vendor governance, contract and relationship management for high value products and services and managed services delivered by Strategic Vendors.

The key objective of the SES and this role is to maximize value and prevent value leakage from vendor relationships and contracts.

Value leakage refers to all circumstances where EY is failing to extract the maximum strategic or commercial value from a third-party relationship or contract.

The Vendor Manager will report directly to the Vendor Management Lead in SES. The position has global scope and is accountable and responsible for assigned managed services and other agreements and vendor relationships.

Your key responsibilities

Working within an established framework, the successful candidate will be accountable for assigned IT strategic managed services contract(s) to provide transparency on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency.

The Vendor Management Lead will work across SES, EY Technology, and assigned managed services contract(s) to support the standardization of key success metrics, coordinate / facilitate executive vendor business review and service review meetings, establish governance processes, manage disputes, coordinate vendor engineering sessions, provide contract understanding and guidance, track compliance of key deliverables, manage the relationship, and other vendor management activities.

The successful candidate will act as a vendor governance and contract management subject matter resource and interface with business and technical stakeholders for the delivery of third-party technology and managed services.

The Vendor Manager may run the areas below independently or in support of a Vendor Management Lead depending on the assigned managed services agreements.


  • Report to, and be accountable to, the Vendor Management Lead
  • Collaborate with peers and others to establish consistent vendor management practices across SES.
  • Pre-contract Execution Support

  • Leverage current contracts and market data to use as a benchmark (pricing, SLAs, etc.) against which supplier proposals can be compared and baseline contracts developed
  • Support the RFI / RFP / contracting process with focus on performance standards and governance.
  • Contract Management

  • Develop the contract management plan and configure Sirion with all information and workflows required to manage the contract
  • Track supplier compliance to the contract, including contracted deliverables and obligations
  • Develop a risk and mitigation approach for the contract and identify, track and report contract risks and issues and escalations.
  • Resolve contract issues
  • Provide ongoing contract guidance and interpretation
  • Identify and implement cost avoidance / reduction opportunities
  • Establish and run the change order process and governance, including analyzing requested contract changes, establishing EY positions on change orders, supporting the negotiation and agreement of change orders, and integrating change orders into the overall contract management and Sirion.
  • Performance Management

  • Establish governance (reporting and meeting cadence) for service performance obligations and SLAs
  • Define performance obligations and SLAs based on scope changes (through change orders)
  • Validate supplier provided performance and SLA / KPI reports and identify points of difference between those reports and EY generated view.
  • Report on Supplier achievement of performance obligations and SLAs / KPIs and provide analysis and insights
  • Manage Supplier through delivery of root cause analysis (RCA), remediation planning and resolution of significant SLA performance failures
  • Recommend SLA / KPI methodology updates and improvements
  • Identify, confirm, track and ensure application of service credits and earn-backs
  • Build, maintain and report scorecards and metrics (e.g. spend, performance, customer satisfaction, compliance, etc.)
  • Develop and distribute performance dashboards that include key scorecards and metrics
  • Manage performance benchmarking relative to market, identify performance gaps and process improvement opportunities, propose recommendations and implement performance improvements
  • Financial Management

  • Establish contractual financial obligations and calculations in Sirion
  • Support verification of invoice accuracy
  • Identify cost avoidance / reduction / optimization opportunities and propose recommendations
  • Perform financial benchmarking relative to market
  • Track and manage Supplier discounts
  • Define, track and report benefits and value realization metrics provided by the vendor relationship
  • Identify and recommend further benefit and value optimization opportunities
  • Relationship Management

  • Develop and run a management plan for assigned managed services agreement
  • Identify and report pain points, improvement opportunities and relationship status of strategic vendors through interviews, workshops and performance
  • Establish and manage governance for assigned vendor contracts and relationships
  • Identify and manage stakeholders
  • Develop regular stakeholder reporting and produce and provide strategic vendor reports to key stakeholders
  • Skills and attributes for success

  • Excellent written and verbal communication skills
  • Excellent skills in managing vendor service level and support agreements
  • Strong methodical, detailed, and quality approach
  • Strong leadership attributes
  • Excellent reliability and accountability
  • Experience working in a multicultural global environment
  • The role will have significant autonomy in managing assigned contracts.
  • To qualify for the role you must have

  • Extensive relevant experience
  • Strong relationship skills
  • Strong commercial acumen
  • Bachelor’s degree
  • Ideally, you’ll also have

  • Excellent business and IT industry awareness
  • Experience in managing, selling and / or negotiating managed services agreements
  • What we look for

    We are looking for passionate, driven, and hard-working individuals who have proven expertise in similar roles.

    What working at EY offers

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
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