Technical Solution Manager - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 5 días

The opportunity

We are looking for a Technology Solution Manager with Solution Architect skills, who is a self-motivated professional to become part of our Solution Architecture function within Client Technology.

In this role, you will be responsible to understand client’s business requirements and delivering solution designs and architectures for key global initiatives hosted in a variety of environments considering re-use, scalability and reliability in alignment with EY’s mission and strategy.

You will holistically evaluate the architecture and apply deep technical expertise to understand the business impact of a technical component, recommending and implementing new solutions, ways of working and technologies to meet business requirements.

You will develop relationships across the business to understand requirements, apply deep technical knowledge of solution and technical architecture to solve business problems and work closely with other architecture and development teams to translate business requirements into technical solutions.

Prepare comprehensive technical solution plans to suit those requirements by closely working with product costing, product manager, domain experts in Service Lines and other Client Technology team members.

You will play an integral role in customer service orientation, delivery excellence and managing customer expectations as you assist in solution plan development, triage, business case reviews, feasibility analysis, cost estimation, resource requirements forecast, quarterly investment reviews and procurement functions ( solution selection efforts, research and / or inquiries).

Your key responsibilities :

  • Oversee & host triage calls to process, resolve and prioritize Solution Architect (SA) intake and demand requests
  • Provide architecture leadership & subject matter expertise to client engagements focusing on complex & innovative products and reusable assets
  • Develop solution plans, prior to kicking off a project as part of a product life cycle, intended to support business investment decisions which means they must hold the appropriate balance between costs, risks and quality of the product
  • Create innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of EY’s technology environment.
  • Work closely and continuously with the business / client to focus on meeting business / client requirements and incorporating broader aspects such as overall product costs / revenue, data privacy & sovereignty, business continuity, information security, integration with other systems, etc.
  • Identify, define and implementing reusable assets and standards. The solution architect is also responsible for adherence to these standards and consumption of reusable assets across products and portfolios
  • Ensure relevant technical strategies, policies, standards and practices are applied correctly across Technology programs / projects and products.
  • Contribute to the development of architecture governance structures, methodologies and compliance activities
  • Work with the vendors to assess vendor products, understand vendor’s delivery models and assist in implementing them at EY.
  • Ability to work across multiple projects with varied stakeholders. A Solution Architect sets architectural direction, builds consensus, mediates conflicts providing technical leadership and advisory services to the business.
  • He / she anticipates needs and potential objections and helps to create an environment which solicits positive contributions from all participants : Solution and Technical Architects, engineering teams, product manager, project managers, product analysts, test and project teams, Information Security and Operations.

  • Demonstrate excellent interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.
  • Cultivate lasting relationships across business, IT and vendors / industry analysts to maintain insight into the broader enterprise as well as industry trends.
  • Recognizes industry technology trends and emerging technologies, understands how they apply to EY and can drive their adoption into our organization.
  • Evangelizes and encourages the importance of technical quality, emerging technologies, sharing & experimentation across the org through mentoring, hackathons, communities etc.
  • Drives an ongoing communication plan to educate stakeholders on the purpose and benefits of solution architecture
  • Guide others in resolving complex issues in solution architecture and solves complex, escalated aspects of a project
  • Monitor the progress and the quality of the project and reviews and develops due diligence to confirm the developed solution complies with architectural design
  • Obtain pricing approvals for proposed solution plans with the respective approving authorities
  • Work closely with the Operations team to ensure Support requirements from the Business is incorporated into the Support model as part of the solution planning
  • Develop and maintain senior level relationships with CT Leadership and Strategic business partners / technology providers
  • Work closely with the Platform Design & Product Engineering teams to understand the current and future state roadmap for the Platform Services and Offerings
  • Be an active liaison with the Service Line (SL) Product Managers to ensure SL demand pipeline is developed and prioritized consistently to support the business vision and growth strategies
  • Provide feedback to the Platform and Product engineering teams to ensure new features and capabilities are added to the platform backlog, based on the demand pipeline and prioritization
  • Coordinate with Resource Planners to ensure appropriate resources, required to fulfil propose solution plans, are available
  • Implement continuous process improvement measures and processes in order to improve upon SA demand management process delivery, value and quality
  • Nurtures relationships with the EY Global Procurement teams, Monitors business trends and product availability to pay the best price for software and services without sacrificing quality or delivery times
  • Maintain end-to-end accountability for customer satisfaction and overall delivery excellence
  • Support the CT strategy and Security standards across the portfolio, recommend standard methodologies, processes & tools
  • Lead, direct and coach impacted stakeholders to consistently apply the SA demand intake processes and procedures
  • Ensures team follows standard methodologies, processes and tools & respond to customer questions, concerns, & / or inquiries within defined service level agreements (SLAs)
  • Coach and mentor team members with regards to current performance and future development; motivate team to achieve challenging objectives while fostering a high degree of team satisfaction
  • Skills and attributes for success

    To qualify for the role, you must have

  • Strong client service and leadership abilities to influence outcomes and enable decision making solutions, ideas, and recommendations to executive stakeholders
  • Ability to determine strategic direction not just tactical
  • Project management and business analysis skills including facilitation, process documentation, scope management, cost management and requirements gathering
  • Expertise in a metrics-driven environment where progress is demonstrated through improving metric
  • Advanced experience dealing with statement of work and assessing vendor contracts. Evaluates contracts and vendors, makes final decisions regarding suppliers.
  • May serve as a mediator during disputes between vendors and Client Technology staff.

  • Demonstrates ability to identify and recommend processes improvements
  • Effective communication; capable of creating clear, concise, and impactful messages describing technical concepts to both technical and non-technical people
  • Exceptional business acumen and proven negotiation skills
  • Understanding of latest cloud computing and data technologies, business drivers, emerging computing trends and deployment options.
  • How they can be used in different scenarios.

  • Knowledge on Product Management frameworks and governance
  • Management skills to manage one or more large, complex programs / projects simultaneously
  • Exceptional teamwork skills across matrixed client, supplier and geographically dispersed virtual teams
  • Supervisory skills : Provides formal and informal coaching on-the-job to grow team members to their full potential
  • Delivers results through others, leveraging the ability to lead through influence
  • Advanced understanding of solution architecture.
  • Ability to adopt and relate new technologies to the set of problems we face at EY while adhering to security and other EY standards
  • Ability to communicate solutions, ideas, suggestions to a variety of (business) stakeholders effectively and comprehensibly
  • Strategic business acumen and understanding of organizational strategy
  • Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability, all the so-called capabilities of a system
  • Good understanding of latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options.
  • Expert-level skills in defining, designing and developing distributed and scalable products and services, including reusable domain-specific microservices on multi-platform / hybrid clouds (such as Microsoft Azure, AWS, Google Cloud Rackspace, VMware, or OpenStack)
  • Ability to navigate the EY organization to facilitate work beyond the immediate technical team
  • Experience with Agile & DevSecOps methodologies;
  • Excellent project management, collaboration, interpersonal and communication skills
  • A broad understanding of EY Technology, including service offerings, technical standards and policies, technical and business strategies as well as organizational structure
  • Strong collaboration abilities willingness to share ideas, documentation and leading practices
  • Conceptual and analytical skills ability to extract, analyze, and document complex business and technical requirements / strategies
  • Ideally, you should also have

  • Bachelor’s Degree or equivalent in Engineering, Computer Science, IT, Mathematics, Economics
  • A minimum of 5+ years in a solution or technical architect role using service and hosting solutions such as private / public cloud IaaS, PaaS and SaaS platforms
  • Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
  • Experience with any claims-based authentication (SAML / OAuth / OIDC), MFA, JIT, and / or RBAC / Ping etc.
  • Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
  • Managed the end-to-end lifecycles of a project in solution architect capacity
  • Experience with mission critical technology components with DR capabilities
  • Experience with multi-geography, multi-tier service design and management
  • Extensive experience in financial management, solution plan development and product cost estimation
  • Solid business acumen, management and marketing communication skills
  • Significant experience in presenting ideas, products, concept papers to varied audiences
  • Experience coaching and mentoring others
  • Leadership capabilities and proven ability to manage difficult stakeholders
  • Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security
  • Experience with configuration management and automation tools such as Azure DevOps, Ansible, Puppet, Octopus, Chef, Salt, etc.
  • Experience with Software development full lifecycle methodologies, patterns, frameworks, libraries and tools
  • Knowledge of one or more programming and scripting languages such as JavaScript, PowerShell, Bash, SQL, .NET, Java, Python, PHP, Ruby, PERL, C++, etc.
  • Experience with relational, graph and / or unstructured data technologies such as SQL Server, Azure SQL, Cosmos, Azure Data Lake, HD Insights, Hadoop, Neo4j etc.
  • Experience in data movement and transformation technologies
  • Working knowledge of visualization tools such as Power BI or Tableau and understanding of analytics tools including Azure Stream Analytics, SQL Analytics, Data Lake Analytics.
  • Experience with AI and Machine Learning tools such as Azure ML etc.
  • Delivered projects or initiatives using common methodologies especially SAFe Agile but also Waterfall, Iterative etc.
  • Extensive experience in project and / or product management
  • Experience in architecting mobile applications that are either independent applications or supplementary addons (to intranet or extranet)
  • Achieved one or more of the typical Solution Architecture certifications Microsoft, MS Azure Certification, TOGAF, AWS Cloud Certified, Pivotal, CISSIP, Zachman, ITIL, Cisco, (ISC)2, CEH, SAFe, PMI, and SAP etc.
  • Strong understanding of business analysis, change management and performance improvement concepts
  • Experience in collaborating with other IT Service Management (ITSM) related areas to facilitate end-to-end service workflow
  • Exceptional interpersonal skills. Strong collaborator willingness to share ideas, documentation and leading practices
  • A breadth of experience in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • Desired Qualifications

  • Delivery using common methodologies especially SAFe Agile but also Waterfall, Iterative etc.
  • Certifications ITIL, SAFe, PMI, MS Azure etc.
  • What we look for

    We are looking for people are self-starters, who can take initiative and get things done. If you can think critically and creatively to solve problems, you will excel in this role.

    You should be comfortable working with culturally diverse outsourced on / offshore team members.

    What working at EY offers

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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