Operations Specialist (HAT ID 1188)
Ernst & Young Global Limited
hace 15 días

Level 3 Production Services Support for business critical global reporting applications which use BI Architecture.

Production Services responsibilities include assistance on application / batch monitoring, infrastructure support, installation and configuration expertise, operational housekeeping and maintenance and the code competency expertise to carry out Tier 3 incident resolution and problem analysis.

What are you going to do?

  • This role requires knowledge of SQL, SSIS / ETL, SSRS and needs an experience supporting applications, batch jobs, troubleshooting ETL / batch failures, incidents, user / performance issues.
  • Coordination and collaboration skill to work with multiple teams like Infrastructure, DBA or Business is required.

  • Should have excellent understanding of Microsoft Business Intelligence and reporting Architecture.
  • Should have excellent understanding of MS SQL Server Architecture.
  • Prior experience in end to end BI Implementation projects.
  • Required to work Weekend shifts.
  • Production Support of Applications in MSBI (SSIS and SSRS)
  • Analyze the job failure for cause and recommend technical resolution.
  • Provide work-around solutions where possible to restore the service.
  • Recommend solutions to application teams if code change is required.
  • What do we need from you?

  • Ability to demonstrate strong analytical skills.
  • Knowledge of ticketing tools such as Service Now. (desired)
  • Manage and work on Incidents and resolutions.
  • Liaise with customers and manage customers expectations on incidents.
  • Define, document and implement processes and procedures for supporting production environment.
  • Work with developers to implement the change & document it.
  • Must be able to communicate effectively and work well within a team environment.
  • Follow proper escalations procedures.
  • Good understanding of ITIL concepts. (desired )
  • Excellent communication and interpersonal skills.
  • Excellent listening skills, self-starter, assertive, follows established procedures and the ability to meet deadlines.
  • Excellent Techical / analytical skills needed for the problem / Issue resolution.
  • Microsoft SQL 2012 / 2014 / 2016 , Intergrations services ( SSIS ) , Reporting services (SSRS)
  • IIS, Asp.net
  • Azure implementation and monitoring for BI solutions (desired)
  • Experience developing ETL packages (desired)
  • Experience with batch scheduling applications such as Control-M (desired)
  • Bachelor’s degree. Computer Science or IT related field (desired)
  • Minimum 5 years of experience.
  • Relevant experience in a similar role will be much appreciated.
  • Knowledge of ITIL foundation / certification (desired)
  • Shift : 12 hours shift on weekends and 3 days during the week up to 10 PM.

    Location : Microcentro

    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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