Workforce Ops: Remote Technology Specialist
EY
Buenos Aires, CABA, AR
hace 1 día

The opportunity

We are looking for a Remote Level 2 IT support specialist to join On-site Technology Support (OSTS). We are the face of Enterprise Technology’, providing services to end users in person within our offices.

We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology.

The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organized and able to prioritize your workload.

You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And, you will be highly motivated to deliver exceptional client service.

Your key responsibilities

  • Providing Asset Management Support for the Firm's IT assets by working with customers to ensure asset accountability.
  • Supporting virtual events, which includes tech checks, dry runs, live events, and debriefs. Activities include audio / video tests with the event team and clients.
  • Providing consultations and support to our new joiners and users with new PCs to ensure they have a great technology experience.
  • Resolving Service Requests associated with end-user software, PC hardware, and mobile technologies
  • Documenting all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution;
  • where necessary, providing high-quality escalations to Global support groups or external service organizations.

  • Keeping customers informed on the progress of their ticket until they have agreed with the resolution
  • Maintaining a broad understanding of EY Technology and the Firm's organizations and service offerings to identify the best outcomes for customers.
  • Providing enhanced support for identified key leaders
  • Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to
  • Skills and attributes for success

  • Experience supporting Windows 10 and O365 in an enterprise environment.
  • Broad knowledge of PC hardware, mobile devices, peripherals, and AV.
  • Excellent written and verbal communication skills
  • Excellent customer service attitude and present themselves well on video
  • Excellent interpersonal, organizational, and time management skills
  • Well organized, ability to multitask, prioritize your workload and meet SLAs
  • Ability to work effectively with all levels of end-users and IT personnel
  • Ability to communicate in English
  • Ideally, you’ll also have

  • Three years support experience in a professional services organization
  • Broad understanding of IP networking concepts
  • Experience working in an ITIL environment
  • Microsoft or other relevant professional qualifications
  • ServiceNow experience or similar service management tool
  • Mac support experience
  • What we offer

    As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.

    Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.

    Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer :

  • Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
  • We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.

    Please contact us to request accommodations.

    EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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