Customer Experience Manager
KAVAK
Buenos Aires, Buenos Aires, Argentina
hace 15 horas

About us

KAVAK.com is the #1 Ecommerce for cars in Latin America. We bring confidence, speed and security to the used automotive market.

Through our platform we make it easy for users to find the vehicle of their dreams or sell theirs from the comfort of a computer or mobile device.

In addition, we offer a practical and reliable buying and selling experience in which we grant the best offer on the market.

Team

Our team is priority #1. We grow together and we are responsible for our development. We love to learn from feedback, take risks, and constantly train.

We work smart and make things happen : Work Smart & Make KAVAK Happen!

Your Mission

The Customer Experience team’s mission is to lead cross-functional projects to attack our most frequent customer pain points and improve the experience of buying and selling a car with Kavak.

Use an analytical approach to identify the root cause of our most common customer pain points, design improvements in our processes and tools, and implement your suggestions.

You will work closely with the Customer Resolution team who are directly addressing customer cases. Your work to improve our processes will reduce the number of customer cases coming in (the best service is no service) and / or make our agents more effective at quickly resolving incoming cases.

What are we looking for?

  • Analytics : You are comfortable diving into the data to identify root causes of customer pain points
  • Project management : Experience leading projects to meet goals and deadlines
  • Stakeholder management : You are confident working with teams in other functional areas to push your project forward
  • Customer obsession : You are passionate about improving the customer experience
  • Strategic thinking with executional approach : You are familiar or willing to work in a fast-paced startup environment
  • Qualifications

  • Bachelor’s degree in an analytical field such as engineering, finance, business administration, or a related field
  • 3+ years of proven work experience in consulting, banking, customer experience, or related field
  • Advanced Excel
  • Intermediate SQL (Bonus : Python & R)
  • Strong communication skills, both written and verbal
  • Has a collaborative work ethic and easy going nature
  • Takes constructive criticism with ease and grace
  • If you are passionate about disruption and excellent execution, if you love challenges and making data-driven decisions and you are mission-oriented, KAVAK is the place for you!

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