This role is viewed as an expert in complex application environments, encompassing both business process understanding and technical expertise.
Recognized subject matter expert. Delivers functional leadership and can mentor others in the organization. May provide work direction / general guidance to other team members as a functional leader.
Key Accountabilities :
This role will provide you the opportunity to lead key activities to progress in your career, these responsibilities include some of the following :
Functional leader of medium to large projects for a specific business capability. Accountabilities across multiple functional and technical areas with wide range of complexity.
Proactive analysis of business processes and identification of innovative ways to address near term business needs which includes identifying these opportunities, reviewing and obtaining a disposition decision from the appropriate business client, assessing the fit of these opportunities into current initiatives, or including the opportunity in future demand
Leads Continuous Improvement (CI) initiatives; consults and shares knowledge across org; full awareness of industry trends
Drives the evaluation of the factors which must be addressed in the change program.
Map the Customer Journey and partner with the business in the co-creation of solutions that add value to K-C.
Key Qualifications and Experience
We are looking for professionals with these required skills to achieve our goals :
3+ years of experience as a Salesforce.com Administrator, with solid skills configuring objects, workflows, validations, flows, and the different components of the Sales and Service Cloud.
Expert in Requirements management, with knowledge of Architecture and Technology management.
Hands on knowledge of Salesforce Lightning, Service Cloud Console, and CTI
Verbal and written fluency in English is mandatory. Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines.
Experience with Salesforce case management (email-to-case, case queues etc.)
If you have the following characteristics, it would be a plus :
Experience managing IT Projects and / or Programs.
Experience as Scrum Master running Agile Projects
Held prior accountabilities that required influencing leaders outside of administrative authority
Why Kimberly Clark?
You will have the chance to work a global organization that focuses heavily on its people development. This is an opportunity for you to take part in digital transformation projects, working with the newest, cutting edge technologies on solutions for the whole region.
We offer attractive employment conditions (competitive salary, benefits package, flexible work) and the possibility to work in an international team with the best Technology professionals from all over the world.
If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark!