Customer Success Manager
hace 11 horas

The Offer

  • Flexible working options
  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent
  • The Job

    Key Responsibilities :

  • Help onboard new customers, help them set up their workflows & train their users
  • Understand and align with customer’s needs to help them achieve their goals
  • Advice customers on best practices & KPIs for businesses of their size.
  • Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
  • Understand client risks and recommend solutions
  • Champion customer needs to the product team for future updates
  • The Profile

    Eligibility Criteria :

  • 1-5 years of customer-facing / customer success role in a B2B SaaS or Consulting company.
  • Excellent Verbal and Written communication skills in both Spanish and English to cater this role
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing work environment.
  • Self-driven and proactive nature
  • Knowledge of customer success processes
  • Patient and active listener
  • Preferred Skills :

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Technical skills are required as they relate to the use of the product or service
  • A communications or marketing degree is preferred
  • The Employer

    Our Client is a fully remote SaaS (Software As A Service) company that is dual headquartered between the US & India

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