Job Description - Systems Analyst 3-Support (19000SG1)
Responsible for 24x7 administration tasks of ORACLE products, Experience in Setting up / Configure ORACLE products on Unix / Windows.
You will be focused on the creation and management of business solutions using Oracle technology, the operations that surround it, and the infrastructure of Oracle services necessary to reach the highest levels of service (for example, availability, performance, etc.
and customer satisfaction.Good Architectural knowledge on ORACLE products.Knowledge and experience in configuring / setting up :
Expertise in UNIX administration and monitoringExperience in Shell & Python ScriptingProcess knowledge on Incident Management & Change managementGood Trouble shooting & Performance Tuning skillsGood verbal and written communication skillsBe flexible and willing to work in shifts.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products.
You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress / status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.
A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.
Experience with Oracle*s core products, applications, and tools is important.