Líder de Soporte de Aplicaciones, Inteligencia y Análisis de Negocio
Mondelēz International
LA-AR-Capital Federal-Buenos Aires
hace 9 días


Mondelez International, Inc. (NASDAQ : MDLZ) is a whole new company that has been reimagined with a single focus in mind : create delicious moments of joy by sharing the world’s favorite brands.

Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelez International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelez International is new, the company’s brands are as diverse and rich with heritage as the 170 countries in which its products are marketed.

As the world’s pre-eminent maker of snacks, Mondelez International has leading shares in every category and every region of the world in which it competes.

The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum and Coffee.

Mondelez International is a global snacks powerhouse with billion in revenues and operations in more than 80 countries. More than 80 percent of our revenues are generated outside North America.

Our brand portfolio includes such well-known brands as Oreo, Trident, Cadbury, LU, Toblerone, Halls and Milka. For more information, visit

Are you fascinated by our delicious business around the Globe? Are you excited about Change?

We have a fantastic opportunity to join with us!

Mondelez International is looking for : Application Support Lead, Business Intelligence & Analytics Americas.


Responsible for the delivery of applications support services for the Reporting & Analytics systems at Mondelēz International across the Americas (North America and Latin America).

This position is required to govern Application Management Services, ensuring Service Providers meet Mondelez’s application support and software development expectations.

Has a profound understanding of the business processes, the systems that support them, and the IS processes involved (, Problem, Change, and Release Management).

Acts as a liaison and key enabler between vendors, End User community and other Mondelez IS organizations (such as Business Partners, Solution Experts, Architects, IT Services, Application Security & Compliance, etc.

ensuring systems continue running the Business operations flawlessly.


  • Contract Management :
  • a.Collaborates in ensuring contract terms and conditions are met by Service Providers and Mondelez

    b.Collaborates in the revision and adjustment of contract scope, terms and conditions as necessary,

    c.Collaborates with management and follow-up of requisitions, purchase orders, invoices, and payments

    d.Collaborates with contract expiration management and renewals

    e.Ensures Procurement Policies are strictly followed

    f.Explores opportunities to leverage scale, and drive savings

  • Service Management :
  • a.Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors.

    b.Ensures support services readiness for new major releases / rollouts. Supervises adequate Transition to Support.

    c.Escalation point for incidents and incident resolution facilitator.

    d.Jointly with Partner, establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps.

    e.Establishes weekly and monthly service status review meetings with key stakeholders (Business , IS and Service Providers)

    f.Monitors OLA agreements, ensuring seamless end to end delivery of services

  • Critical Incident Management :
  • a.Escalation point for Critical Situations and incident resolution facilitator.

    b.Collaborates with CIM Team on P1 / P2 situations

    c.Collaborates with CIM Team post-critical situation assessment and Problem Mgmt.

  • Financial Management :
  • a.Collaborates in defining the Application Support Budget, and, controls expenses.

    b.Continuously seeks cost reduction opportunities.

    c.Collaborates in Value Transformation goal achievement for the region.

    d.Collaborates in the calculation of TCO (Total Cost of Ownership) of applications

  • Processes Management
  • a.Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers.

    b.Collaborates in Support Processes and Tools definition, implementation and monitoring

    c.Collaboratively seeks Continuous Improvement, simplification and harmonization of IS processes across regions, ensuring benefits are delivered.

    d.Collaborates with Application Services Transformational objectives (Business oriented SLA’s, Run SAP like a Factory, Proactive Problem Management)

  • Communications Management
  • a.Manages communications with IS and Business Community. Including, but not limited to : Planned & Unplanned Outages, Support Processes Changes, Weekly / Monthly Support Dashboard.

    b.Seeks regular feedback and interaction with region’s Key Service Stakeholders

    c.Collaborates with global teams in Dashboard definition and changes

  • Demand Management
  • a.Oversees Change Requests Forecast for 30-60-90 days for the region

    b.Monitors Enhancements / Project demands to anticipate potential Service Contract Scope Changes.

  • Security & Compliance Management
  • a.Ensures / Approves adequate system access provisioning to Support team members.

    b.Ensures / promotes SOX guidelines accomplishment (Change Management)

  • Life Cycle Management
  • a.Ensure / Approves life cycle refresh feasibility and timing

    b.Coordinates / Communicates life cycle outages with the business

    Academic Knowledge

  • University degree in related career.
  • ITIL Foundations Certified (preferably)
  • Working Knowledge

  • SAP Functional experience in SAP BW and SAP BO (Business Objects). SAP BW Certified is a plus.
  • Application Support and / or Project Management
  • Functional / technical experience with KPI’s, Formulas, Data Analysis, Facts & Dimensions on Data warehouses, Data Volume Management
  • Functional / technical experience with IBM Datastage, Oracle DB, ETL’s, Microsoft Integration Services, Microsoft SQL, QlikView.
  • Microsoft Analysis & Reporting Services.

  • Experience in Retail, and / or Consumer Goods, and / or Pharmacy companies
  • Abilities

  • Proficient in English and Spanish, spoken and written. Portuguese is highly desirable.
  • Process and Service Oriented
  • Business process savvy
  • Good communication and presentation skills
  • Comfortable with Change
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.

    Join our dream of creating delicious moments of joy!

    Thank you, we look forward to speaking with you!

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