Quality Program Manager - Argentina
Welocalize
Buenos Aires, Argentina
hace 2 días

The focus of a Quality Program Manager is to drive achievement of customer quality objectives . In particular, this role entails the following program-specific topics : Quality Program DesignProgram Set-up and MaintenanceClient Relationship ManagementInternal and External language quality reportingProgram-specific resource managementIssue Management for program-level supplier and language qualityProgram-specific resource recommendation.

Main Duties

  • Program Design and Set-up :
  • Resource Profile creation
  • Resourcing Strategy
  • Capacity Requirement Definition
  • Content Type Analysis
  • Service Tier Definition
  • Quality Plan Sign decision-making
  • Program Management :
  • Client SLA Compliance Tracking
  • Resource Selection & Onboarding
  • Resource selection / onboarding oversight
  • Test LQA Reviewer selection
  • Client Relationship Management
  • Client Management (ICRs, QBRs, etc)
  • Internal Presentations
  • Account-Level Business Reviews (Internal)
  • Performance Management
  • Language Team performance management
  • Issue Management
  • Corrective Action Plan sign-off
  • CAPA Management tracking
  • Requirements

  • Experience & Education Level
  • 4-year University degree or higher
  • 5+ years’ professional experience
  • Client Relationship Management
  • Vendor Management & Negotiation
  • Project and Program Planning experience
  • Effective Presentation Skills
  • Data Analytics
  • Performance Management
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