When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental.
Our Account Managers are key players in building long-lasting relationships with our customers, based on both a profound understanding of their business and a personalized treatment of their account.
Your challenges and objectives :
Gain deep knowledge of Avature’s solutions and their current as well as future capabilities.
Navigate complex client organizations, quickly understanding their business objectives and how Avature can help reach them.
Be the driver of retention, expansion, and advocacy, positioning yourself as thought partner throughout your customers’ journey.
Maintain Avature’s reputation of superior customer service.
Your day-to-day activities
Be the main point of contact for most customer inquiries, rerouting them to the appropriate internal teams.
Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements.
Manage change request projects : analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.
Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.
Guide customers on best practices and processes that will set them up for success.
Interact with internal teams to stay up to date with new system functionalities and their use cases.
About you :
Fluent English is a must.
Previous experience in high-growth SaaS companies is a plus.
Excellent verbal and written communication skills.
Analytical, able to see the bigger picture and match specific Avature solutions to each client’s business objectives.
Autonomous and self-motivated, to investigate possible solutions for challenges with no pre-established answer.
Organized, to manage a wide range of customers’ activities.
We’re a market leader enterprise and make our own product a highly flexible SaaS platform used for Global Talent Acquisition and Talent Management.
We currently work with over 650 companies worldwide, which include :
110 Fortune 500 companies.
69 customers with over 100,000 employees.
10 of the top 20 Forbes Global 2000.
4 of the Big 4 consulting firms.
Developing our own product means that we use our ideas and set our priorities, but also that when it comes to how we work, we set our own rules.
We choose to work in a relaxed, energetic, and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.
Due to COVID 19, all Avaturians are working from home for the moment. More information will be provided during the interview process.
A fast-paced, energetic, and engaging environment.
An office located in a centric and attractive location (Capitalinas Towers).
Competitive salary, with two reviews per year.
Three weeks vacations from the first year.
Four days a year to attend events related to professional development.
Four weeks paternity leave.
OSDE 310 health coverage.
Fully equipped kitchen, pastries every Monday, fruits and cereals every day.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it’s a pathway for creating a more equal society.
Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team.
We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.