Incident Management Analyst
Puerto Madero, Capital Federal, AR
hace 2 días
source : EducacionIT

EY Technology is prioritizing key disruptive trends as part of a more focused approach to innovate. We are looking for a Incident Management Analyst .

Knowledge and Skills Requirements :

  • General understanding of networking / LAN / WAN / DMZ concepts load balancers, active directory,
  • Possesses an advanced knowledge in Major Incident Management and specifically the Priority and Severity (Px) criteria to recognize the impact and aligned criteria to scale an Incident up to and including P1S1’s (Major Incidents).
  • Recognizes where criteria is met and leadership escalation is needed.

  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
  • Supervision Responsibilities :

    The role is additionally required to influence manage others within IT as part of conveying and enforcing best practices and change management directives.

    We offer excellent competitive benefits and salary.

    Location : Buenos Aires, AR.

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