As an Associate Service Desk Technician, you will provide technical support to end users on a variety of issues. You will identify, research, and resolve technical problems.
You will document, track and monitor these issues in accordance with company procedures.
Create tickets, respond to tickets, and escalate tickets as necessary
Assist onsite and remote end-users by phone and email
Follow set policies and procedures when assisting end users to ensure proper handling of requests
Provide timely responses and status updates to user requests
Document, maintain, analyze, troubleshoot, and repair hardware and software systems.
Support and maintain user account information including rights, security and systems groups
Receive, stock shelves and keep inventory organized
Deploy computer equipment which can include installing images, connecting cables and accessories, mounting hardware, and shipping equipment to offices or remote users
Contribute knowledge and updated information to maintain the knowledge base
Other duties as assigned
Ability to speak English fluently
Ability to travel to other offices in Buenos Aires
Skills / Abilities / Experience
Associate’s degree in Computer Science, Management Information Systems, or similar IT related discipline preferred
Strong customer service skills
Ability to prioritize tasks
Ability to work in a team environment with a variety of professionals while also working independently
Detail-oriented and productive without compromising quality
High energy level
Excellent oral, written, and interpersonal communication skills
Efficient research, organizational and time management skills
Infrequent lifting of items around 30-50 lbs.
Office / desk job environment