Helpdesk- Service Desk Technician
HelpSystems
Buenos Aires, Argentina
hace 16 días

BASIC FUNCTION

As an Associate Service Desk Technician, you will provide technical support to end users on a variety of issues. You will identify, research, and resolve technical problems.

You will document, track and monitor these issues in accordance with company procedures.

RESPONSIBILITIES

  • Create tickets, respond to tickets, and escalate tickets as necessary
  • Assist onsite and remote end-users by phone and email
  • Follow set policies and procedures when assisting end users to ensure proper handling of requests
  • Provide timely responses and status updates to user requests
  • Document, maintain, analyze, troubleshoot, and repair hardware and software systems.
  • Support and maintain user account information including rights, security and systems groups
  • Receive, stock shelves and keep inventory organized
  • Deploy computer equipment which can include installing images, connecting cables and accessories, mounting hardware, and shipping equipment to offices or remote users
  • Contribute knowledge and updated information to maintain the knowledge base
  • Other duties as assigned
  • Ability to speak English fluently
  • Ability to travel to other offices in Buenos Aires
  • QUALIFICATIONS

    Skills / Abilities / Experience

  • Associate’s degree in Computer Science, Management Information Systems, or similar IT related discipline preferred
  • Strong customer service skills
  • Ability to prioritize tasks
  • Ability to work in a team environment with a variety of professionals while also working independently
  • Detail-oriented and productive without compromising quality
  • High energy level
  • Excellent oral, written, and interpersonal communication skills
  • Efficient research, organizational and time management skills
  • Physical Requirements

  • Infrequent lifting of items around 30-50 lbs.
  • Office / desk job environment
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