Senior IT Service Desk Analyst IRC140702
Global Logic
Buenos Aires, Argentina
hace 5 días

Description :

IT Infrastructure & Security of Information

We provide highly available and secure We comply with worldwide standards (ISO, ISO)

Requirements :

We are looking for an IT Support to join our team! We will be providing L1 / L2 support

Competencies

The candidate must have the ability to communicate with a diverse set of users in a global organization.

  • The ability to communicate with a diverse set of users in a global organization.
  • Willingness and ability to plan and perform tasks before the deadline
  • Ambition to learn new systems, procedures, techniques in a short period of time.
  • Ability to work independently or within an existing team of IT professionals.
  • Initiative, self-starter able to work with minimal supervision.
  • Able to read and understand process requirements and related documentation.
  • Good reporting, prioritization skills and good skills to build business relations with Management / Employees / Colleagues.
  • Ability to provide technical training to end users and other IT Stuff.
  • English Language Level : Intermediate level in writing, reading, speaking Technical.
  • Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment.
  • Solid background in systems administration, consulting, and excellent customer service skills.
  • Intermediate knowledge in LAN / WAN : DHCP, DNS, Routing, TCP / IP stack, VLAN etc.
  • Intermediate knowledge in administration and configuration of AD, DNS, DHCP
  • Intermediate knowledge of Microsoft Active Directory architecture (Security model, Group Policies, minor configuration change).
  • Solid knowledge of Windows OS administration. PC architecture understanding.
  • Strong HW / SW problem solving and troubleshooting skills.
  • Windows, Mac, Linux OS troubleshooting.
  • Preferences :

    Process Development, Technical Documentation, End User Documentation, Inventory Operations

    Job Responsibilities :

  • Maintenance proper functioning and development of company’s information technology.
  • The implementation of tasks assigned without supervision in main workflows.
  • Producing deliverables of predictably good quality without regular revievs.
  • Performing routine IT tasks, the first level of support (user incidents and service requests), if knowledge is enough, able to perform tasks from the second level.
  • Defining problems and change requests for next level of IT Support.

  • Analyzing and offering problem resolutions in accordance to adopted in company rules. Sometimes need assist.
  • Preparing and installing all standard and specific IT environments (desktops, laptops, servers, peripheral, audio- and video-communication equipment).
  • Installing, configuring and upgrading operating systems and software, using standard business and project specific packages.

    Configuring and commutating network and telecommunication links.

  • Responding to support requests, diagnosing equipment and configurating issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, document resolutions for future reference.

  • Assisting in the installation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.
  • Assisting in the organization of presentations, audio- and video-conferencing (equipment setup, configuration and testing).
  • Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems.
  • Monitoring problem / changing activities and coordinating involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems.
  • Performing LAN administration functions.
  • Providing training to users on IT infrastructure usage.Creating and updating an existing IT written documentation (users’ guidelines, manuals, how-to, check-lists, procedures, policies etc).
  • Acting as a technical resource in assisting users to resolve problems with equipment and data; staffing a centralized help desk to facilitate exchange of information and advice.
  • Ownershiping, monitoring and tracking assigned requests in IMS. Working closely with end-users to resolve specific problems.
  • Ensuring that IMS requests are completed in a timely manner. Maintaining high level of end-user satisfaction.

  • Managing and maintaining internal door access system and covering all badges related activates based on request.
  • Taking control over the security system.
  • Communicating with internet service providers, vendors, suppliers and other third parties related to IT services, HW and SW.
  • Performing other duties of a similar nature or level.
  • Following and understanding IT processes (policies, procedures, gudelines etc) and their nature. Able to analize and see areas of improvement.
  • What We Offer

    Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

    Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

    Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

    Professional Development : Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings.

    We also offer the chance to travel internationally

    Excellent Benefits : We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

    Fun Perks : We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

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