Service Desk Analyst
Cognizant
Buenos Aires, Argentina
hace 3 días

Tasks :

  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Requirements :

  • Advanced level of Portuguese or / and English
  • Experience and Knowledge in similar position : 1 / 3 year of experience working as L1 support desk analyst / Field Support (desirable)
  • ITIL methodology (Nice to Have)
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