Customer Care Manager
PHILIP MORRIS INTERNATIONAL MANAGEMENT SA
Buenos Aires, Argentina
hace 9 días

Are you inquisitive, collaborative and self-motivated?

Do you want to make a difference in our company and help us create something new?

Are you able to take the lead, dealing with challenging timelines and working autonomously?

If the answer is yes, then we’d like to hear from you.

We are looking for a who will develop the Customer Service strategy per sales channel and build programs to deliver an exceptional service model that meets our customers needs. Main responsibilities :

  • Lead and drive vendors to achieve important metrics Satisfaction Indicators, Performance metrics, Service level and costs).
  • Closely co-operate with internal partners to achieve objectives.
  • Ensure technology, processes, and information are structured to exceed customer experience.
  • Lead the service catalog for customer care and design it by setting-up and handling the Customer Service Centre; monitoring key customer happiness indicators, suggesting and implementing changes to resolve problems.
  • Ensure perfect execution across all customer care & commercial infrastructure touchpoints.
  • Collaborate closely with the Field Force, Key Accounts, Marketing, Digital, Information Services and other teams to ensure the best experience and service for our customers in all fronts. You need :
  • Strong record working in Customer Care or Experience domain in leading roles
  • Ability to coach, inspire and develop people (management and team leadership)
  • Excellent communication skills, with ability to interact with varying partners
  • Excellent command of English, both written and spoken Experience Required :
  • Experience leading CRM programs, designing Customer Care Operations for high end brands, consumer electronics, financial services, banks and / or the automotive industry.
  • Excellent analytical and problem-solving abilities that enable the generation of customer satisfaction insights driven changes to our designed model.
  • Digital savvy to develop, implement, measure and refine customer experiences.
  • Hands-on experience developing, implementing and running customer care plans. Find a new pathOur Company offers you a fresh perspective.
  • Here, you will never stop exploring and discovering.

    We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential.

    This position will advance your experience with innovative technologies, services, and processes.

    Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world.

    Join a global market leader.PMI is the world’s leading international tobacco company, with six of the top 15 international brands and products sold in more than 180 markets.

    In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products ( RRPs ).

    RRPs is the term we used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking.

    We have a range of RRPs in various stages of development, scientific assessment and commercialization.

    Because our RRPs do not burn tobacco, they produce far lower quantities of harmful and potentially harmful compounds than found in cigarette smoke.

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