Senior Global Account Coordintation for TAX and Accounting Services (CS)
Ernst & Young Global Limited
Buenos Aires, Argentina
hace 8 días

We provides Country engagement servicesacross the globe. Our comprehensive country services includes end to endproject management services around pursuit, transition, technology and servicedelivery.

We work in partnership with multiple global and country onshore teamsto deliver engagement management services.

Job purpose :

Engagement Management aspects :

  • Handle aportfolio of GCR clients and a team of associate and senior associates
  • Partnerwith Global Engagement leadership to provide central management for medium tolarge engagements
  • Point ofcontact for service delivery and issue resolution for work delivered fromglobal talent hub
  • Highlightissues & risks to global engagement leader and participate in themitigation plans
  • Work withmultiple teams across the GCR network to ensure smooth delivery of GCRengagements
  • Participatein client calls to provide status update of the engagement
  • Understandclient requirements and ensure engagement processes meet requirements
  • Design anddevelop new processes that can increase the scope of GCR GCS
  • Participatein business development activities, network with GCR country teams and promoteusage of global delivery services
  • Applyproject management concepts to engagements in the portfolio are delivered well
  • Monitorand control engagement and people issues in a mature manner
  • Identifyservice delivery and process gaps which can be fixed to improve servicedelivery
  • Consultwith offshore teams on best practices for engagement set up and management
  • Accountablefor the customer satisfaction scores of the portfolio
  • People aspects :

  • Manageperformance by sharing knowledge , conducting training & assisting withproblem solving
  • ProvideAssociates and Senior Associates with feedback; complete periodic performancereviews and appraisals
  • Responsiblefor career development, mentoring, retention and knowledge gaps for team.
  • Providingguidance to Counselees in developing career performance goals and monitoringthose goals throughout the performance year
  • Leading indesigning, developing and implementing operational excellence projects
  • Ensuring apositive work environment for the team
  • Technical skillsrequirements :

    We are looking forcandidates with the following :

  • 3 - 6years of total work experience with at least 1 year of team leading experience
  • Understandingof backend financial processes like tax and accounting. Should be open to takeup Enrolled agent
  • Good projectmanagement skills and experience an added advantage
  • Bachelorsor Master’s degree a must
  • Experiencein working in a multi-cultural and team environment
  • Experiencein working on ERP (Enterprise Resource Planning)
  • You will need to :

  • Haveexcellent interpersonal, influencing and coaching skills
  • Demonstratedteam and performance management; exposure to direct interaction with clients.
  • Demonstratestrong organizational skills and structured thinking abilities
  • Experiencein client management, exposure to working in a changing and ambiguous environment
  • Be proficient in Word / PowerPoint / Excel -working knowledge of MS office
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