Enterprise Customer Success Manager
Remote Crew LDA
Argentina
hace 2 días

About Us

B ack-office CRMs are no longer enough in the digital era. Meet BoostUp - the "Digital Front Office'' for Revenue Teams that turns sales from a black box to crystal ball.

BoostUp.ai is the fastest-growing Revenue Operations & Intelligence Platform in a $40B market. With a unique Front Office '' approach that connects all digital data, intelligence and experiences in one platform, BoostUp brings all sales & post-sales teams together and turns revenue into a predictable, productive machine.

BoostUp was recently named a Strong Performer in Forrester Wave Research and is the momentum leader in G2Crowd’s RO&I category.

Leading companies including Teradata, Udemy, Degreed, TripActions, Lucid, Sisense, Branch, Iterable, ContentSquare, and Windstream, trust BoostUp to run their mission-critical processes such as forecasting, pipeline and deal risk analysis.

About our culture

B oosters (BoostUp employees) are a special tribe of high-energy, fast-moving, intelligent hustlers who think like mavericks, have something to prove, and have the ability to execute with humility.

Boosters have created a culture of extreme customer centricity, mistake tolerance, and not taking no for an answer. If you are looking to make an impact and join a winning team, look no further.

Description

A s a Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of BoostUp customers.

Through your partnership and strategic guidance, you will help them drive measurable results in sales effectiveness, productivity and attainment, leading to overall customer happiness, retention, and renewal.

Few roles provide such a direct impact on the growth of the company. This is an excellent opportunity for a hungry and growth-oriented individual who wants to work at the intersection of product, customers, founders and sales, and get highly accelerated learning with multiple years worth of knowledge acquired in a matter of months.

Who You Are

Po ssess a strong sense of ownership and take pride in the work that you do

T hrive in ambiguous situations, you know when to take charge and move forward

I ntellectually curious and intrinsically motivated by the power of data to drive personal and organizational improvement

What you will be doing

A ct as a strategic consultant for your customers - define the business outcome, recommended solution set, phased roadmap and metrics for success.

B uild and cultivate relationships with senior executives to ultimately stay aligned with business outcomes and secure partnership in their short and long term initiatives

L ead the engagement, retention, and growth of your customers. Proactively engage with key end users to ensure continued adoption

D rive QBRs and quantify value delivered

R oll out new features, training and usage

M onitor usage and aggressively maintain customer health

What you bring to the team

F amiliarity with enterprise software and delivery experience with a background in CRM, Marketing Automation, BI / Analytics, Accounting, or similarly sophisticated data / process applications

S everal years of experience in management consulting, sales operations, or enterprise customer success

C ustomer facing experience leading enterprise customers through business or technology transformations with large account / project management experience

L eading technical conversations and persuading others to take action based on requirements and value provided by solutions

H ands-on experience with demonstrating, solutioning and configuring complex solutions

A bility to build and deliver presentations with compelling messages to operations and business audiences

E agerness to contribute beyond your role and lead critical initiatives to improve the customer experience

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