Partner Excellence Analyst
VTEX
Buenos Aires
hace 3 días

ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

OUR CULTURE TRUST TO BE TRUSTED : We trust each other without reservations and delegate our responsibilties continuously.

To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange : trust to be trusted.

BUILD FOR COMMUNITY : It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community.

We are global but we're audacious enough to aim for the stars. BE BOLD : Boldness is about challenging the status quo and not being afraid to make mistakes or take risks.

We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.

ABOUT THE TEAM AND OPPORTUNITYThe Partner Experience team is the main interface between VTEX and its partners. A Partner is responsible for the success of VTEX clients therefore it is essencial to provide intensive care and knowledge to scale impact to customers.

We look for someone who likes technology, get to know the different scenarios of the VTEX product, develop solutions to the recurring problems of customers, learn fast and be always engaged in improving the area and especially the partner-company relationship.

Furthermore, we believe that inclusion inspires innovation. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.

AS A MEMBER OF OUR TEAM YOU WILL :

  • Act as a consultant supporting the development of stores and partner applications that are vital for the success of the company, working on the entire life cycle;
  • Understand customers demands through partners tickets and act to solve our customers and partners problems by providing the best experience;
  • Analyse and resolve complex technical problems and roadblocks around data and applications;
  • Investigate the platform's technical scenarios to address partner project doubts;
  • Work closely with Product Managers and Software Engineers to improve VTEX’s tools and products;
  • Self-manage and proactively handle demands and priorities in an agile and customer-focused environment. In addition, we hope that all members of our team be active agents in the evolution of our culture;
  • Experimenting with new tools and improving our development and support process;
  • Collaborating with interns and less experienced peers to help them learn faster;
  • And most importantly : participate deeply in the hiring process of new peers.
  • WE WANT SOMEONE WHO HAS :

  • Engineering title is preferred;
  • Analytical and systemic thinking to design simple solutions to complex problems;
  • Ability to communicate product and technical concepts to technical and non-technical audiences.
  • Systemic thinking to design simple solutions to complex problems;
  • Ease of learning and adaptation : we have the ability to change fast;
  • Experience in the eCommerce industry
  • Understanding of Front-End Development (Html, CSS, Java Script) is desirable;
  • Fluent in Portuguese and in English;
  • Communication skills : good writing, to communicate effectively with the customer via tickets (Zendesk);
  • Clear, accessible and user-friendly communication to easily transmit your argument and ideas to any audience;
  • Organization and self-motivation to work in an environment with great autonomy and flat hierarchy.
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