Operations Manager, Media Solutions
TransPerfect
Buenos Aires,Argentina
hace 50 días

Overview :

The Operations Manager manages two or more individuals, which may be Team Leads. The Operations Manager assists the Global Operations Manager in achieving business objectives and is responsible for the quality of work, profitability and people decisions related to a department within one vertical.

Responsibilties :

  • Manage all full-time, part-time, and freelance production staff under his / her supervision
  • Execute disciplinary action when necessary
  • Distribute jobs within Media teams depending on the importance and complexity of the job : preflight each job and determine who is the most appropriate team to PM each project
  • Hold weekly meetings with the Team Leads
  • Transmit company culture, values and procedures
  • Manage the Media department budget and projects' workflow
  • Take ownership for the translation projects within his / her teams
  • Approve budgets and projects outside of the scope of 'normal' (i.e. projects that have decreased profitability)
  • Monitor and achieve profitability for the department
  • Assess / understand client requirements on a project and account level
  • High level project management
  • Liaise with Marketing and Sales Departments to strategize and organize complex projects and proposals
  • Promote and educate clients regarding TransPerfect Translations' services
  • Assist Sales in maintaining and developing client relationships
  • Attend weekly Leader’s meetings
  • Communicate the ideas and stipulations of the senior management to the team
  • Make existing production processes more efficient to improve productivity, profitability, and overall department performance
  • Support Sales Departments giving advices and best practices on Media Production processes
  • Liaise with Quality Assurance Director to offer input / ideas on ways to improve procedures and processes
  • Stay on top of new technology initiatives / applications
  • Monitor all statistical performance metrics on an ongoing basis to determine any corrective or preventive actions required
  • Flag risks externally
  • Investigate client complaints regarding translations together with Team Leads - holding all full-time, part-time and freelance production staff under his / her supervision accountable, as well as defending TransPerfect Translations against spurious claims
  • Conduct high-level negotiations / preferred pricing agreements with top vendors on an ongoing basis.
  • Do research on Media and the clients, increasing his / her own knowledge base, so this can be passed on to other PMs and Sales
  • Involvement in the implementation of new Media technology and responsibility for the teams roll-out of new technology
  • Take initiative to take the training and experiences needed to develop the team and his / her own career path within the company
  • Perform other special projects or duties when required
  • Requirements :

  • Minimum Bachelor’s degree or its equivalent
  • Broad knowledge of all areas within particular corporate sub-function or a function within a division. May have depth of knowledge in function derived from experience in non-
  • management and middle management roles.

  • Listens actively and is attentive to others
  • Takes action that aims to achieve advantages or benefits when the possible negative are understood upfront
  • Makes timely decisions after carefully considering alternative courses of actions, evaluating the facts, goals, constraints, and risks and applying sound judgment
  • Initiative
  • Takes prompt action (e.g. escalates) without being asked or required to
  • Explores alternatives and positions to reach positive outcomes that gain support and acceptance of parties who are involved
  • Persistence
  • Results Orientation
  • Successfully achieves results, diligently working to overcome obstacles to achieve goals
  • Demonstrates belief in his / her own abilities, creating a good impression
  • Conflict Management
  • Constantly looks for opportunities to improve work processes and results
  • Creates and promotes new ideas and applies them to develop new improves results
  • Transfer decision making authority, task responsibility and autonomy to others
  • Demonstrates a commitment to learning and development by proactively seeking and acting upon opportunities to grow new capabilities, experience, skills and knowledge
  • Strategic Thinking
  • Demonstrates an understanding of the industry and its competitive dynamics, using knowledge of business trends and indentify business implications, strategies, plans goals and / or actions
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