Who is Mastercard? We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®.
We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you.
We believe in connecting everyone to endless, priceless possibilities. Job Title Specialist, Customer Operations Support -
Customer Operations Services (COS) acts as a single point of contact for our external customers and internal business partners -
COS completes analysis of wide variety of customer business and technical inquiries, providing end-to-end ownership and communication of the outcomes Role -
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution -
Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-
mail / chat / SMS) - Register all demands come from customers in an appropriate tool - Delivery training when demanded - Regional Customer Operational Support responsibilities -
Regional Customer Support; intermediate understanding of core products and emerging products - The position will be part of a regional team providing fantastic Customer Support -
Collaborate with others in support of products, processes and problem resolution. - Potential customer visits for training, education and operational support.
Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network -
Communicate frequently and clearly with different products and understand future enhancements as well as other MasterCard groups -
Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort -
Actively look for opportunities to think outside the box and bring new ideas to improve processes and procedures - Chargeback experience in order to support customers and deliver training about this topic All About You -
Excellent interpersonal skills and written and verbal communication - Customer support experience - Broad knowledge of technical operations in the field of finance or information technology -
Advanced interpersonal and team oriented skills - Advanced written and verbal communications skills - Intermediate to advanced computer skills -
Ability to adapt personal work style to accommodate an ever changing, diverse and global environment - Ability to organize and prioritize multiple tasks simultaneously based on current business needs -
Must be 100% fluent in English and Spanish is a plus(verbal and written) - Must have a good understanding of Core Products Credit and Debit -
Must have a good understanding of Card Payment Industries Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation mastercard.
com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.