Section Leader - San Juan
Under the direction of the Contract Processing Supervisor, Passport Agency Director or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions.
Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions.
If requested by government management, assure that a sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand.
Responsible for resolving administrative, personnel, and operating problems associated with management of employees in their job in order to assure timely issuance of passports.
Your future duties and responsibilities
The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams.
If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand.
The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.
Critical roles such as, Passport services’ processing work functions (mail open, cashier, image capture, image review, data entry, book print / card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency / Center.
Anticipated tasks include, but are not limited to, the following :
Plan and follow established procedures and methods to meet changing processing requirements
Required qualifications to be successful in this role
EDUCATION / EXPERIENCE REQUIRED :
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