The Role : The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus :
Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
Implementation of Customer change requests in compliance with the Change Control regime.
Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
MicroStrategy Platform administration.
Maintaining high quality documentation for all related tasks.
Required Experience and Skills :
Technical education - (BS, MS)
2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives
Hands-on experience with AWS and / or Azure cloud computing services.
Experience with networking fundamentals like VPNs, DNS, TCP / IP, UDP, etc.
Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues
Must possess an enthusiastic personality and foster a positive work environment
Strong written and verbal communication skills
Well organized with effective time management skills
Ability to work independently
Attention to detail
Able to support MicroStrategy customers during their working hours
Must be available to be on call for after-hours and weekends on a rotational basis
Certifications : AWS Associate Solution Architect and / or Azure Fundamentals
Familiarity with infrastructure, virtualization, security and networking
Knowledge of Containerization solutions (Kubernetes and Docker)
Hands-on experience with Scripting / CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.