Product Specialist, Shopping, gTech Global Customer Care
Google
Buenos Aires, Argentina
hace 3 días

gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.

In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.

As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

The gCare team in Google Technical Services plays a critical role in Google's success, supporting Sales teams, advertisers and products that enhance business potential.

As a Product Specialist, you will work closely with advertisers and the global sales teams to own technical troubleshooting for product-related issues.

In this role you will become a product expert, owning not only troubleshooting tasks but also developing innovative, scalable solutions that effectively serve our growing customer base.

The Google Technical Services gCare team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.

In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users.

As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life.

Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.

Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Resolve and manage troubled user cases and escalations.
  • Manage relationships with key internal stakeholders in Sales, gTech and Engineering. Lead OKR’s in line with Google Global Customer Care (GCC) objectives and priorities.
  • Drive product and process improvements.
  • Be a go-to resources for the customers and key stakeholders on the most complex issues.
  • Master product expertise to deliver on customer SLA’s.
  • Minimum qualifications :

  • 3 years of experience in an online advertising role.
  • Client facing experience in account management, customer support, marketing or advertising.
  • Experience using the Search Ads 360 product suite (Campaign Manager, Bid Manager, Search, Rich Media), YouTube, Google Ads other online advertising systems.
  • Ability to speak and write in English and Spanish fluently.
  • Preferred qualifications :

  • Familiarity with the ad serving industry and internet technologies.
  • Effective communication, organizational, customer service, problem-solving and analytical skills.
  • Demonstrated ability to work well in a diverse environment with people from all backgrounds.
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación